Freelancer profile translated to English.
Back to original languageAbout Fabienne
Do you run an SME and your organization is no longer keeping up? Unclear roles, absent processes, difficult performance monitoring.
I intervene to structure and manage operationally: organization, processes, tools, KPIs, teams, daily management, executive interface.
35 years of experience in general management in tech, SaaS, and digital marketing. I have restructured companies from scratch, managed 4 departments simultaneously, overseen P&Ls, deployed HRIS and ERP systems, and secured BPI funding.
What I do:
— Executive right-hand man / operational management
— Organization & process structuring
— Customer Success creation and management (structuring, team training, processes)
— Operational HR (recruitment, workforce planning, compliance)
— CRM, ERP, HRIS deployment
— AI integration in SMEs (GDPR, AI Act)
Direct. Operational. Measurable results.
Available immediately.
French
Native or bilingual
Spanish
Native or bilingual
English
Conversational
Can work on-site
Dax (up to 50km)
Experience
- Gocad ServicesAssociate General ManagerDIGITAL AND ITJanuary 2009 - January 2020 (11 years)Sèvres, FranceFounder's right-hand for 11 years. Complete restructuring from scratch: financial recovery, organizational overhaul, creation of 4 departments (HR, Finance, Ops, Customer Success). Transition from a deficit startup to a profitable SME.Concrete results:— Customer Success creation: +30% in orders— Group purchasing policy €5M: 10% to 25% optimizations— Deployment of HRIS ADP, ERP, CRM + team training— Management of major accounts (CAC 40)— RSE EcoVadis Silver certification— Coordination of support functions for 9 subsidiaries (€80M group turnover)
- Avenir DataAssociate General ManagerSOFTWARE PUBLISHINGJanuary 2021 - January 2023 (2 years)Dax, FranceGeneral management of a B2B SaaS startup with 21 employees. Building the organization from scratch: contracts, onboarding, processes, KPIs, reporting, payroll (Silae).Secured funding: BPI, Banque Populaire, Société Générale, CIR.Strategic, administrative, financial, HR, and operational management.
- DMT-COPIndependent ConsultantCONSULTING AND AUDITSJanuary 2023 - Today (3 years and 7 months)Dax, FranceOperational support for SME executives: structuring, organization, processes, tools.Responsible AI integration in SMEs (GDPR, AI Act, change management) — DMT-SMART² method.Strategic & operational advisor for Batcher.ai (AI SaaS).ERP and CRM training. Facilitation of strategic workshops for a GIP's board.Founder of ClésRebond-HPE: recalibration program for executives and managers experiencing energy or purpose burnout — Triple Ancrage method.
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Education
- RNCP Level 6Linkup Coaching SchoolRNCP Niveau 6
- Certified in Mental Preparation for Executives and Athletes (PMS)Certifiée Préparation mentale du dirigeant et du sportif (PMS)
Certifications
- Skills AssessmentLCA2024