About Fabien
French
Native or bilingual
English
Fluent
Experience
- AppleSpecialistMay 2024 - December 2025 (1 year and 7 months)Manage the Apple customer experience in-store:- Launches: Participate in the launches of the latest innovations, e.g., iPhone, iPad, Apple Watch, Mac- Daily Animation Reports: Team Briefings, e.g., NPS Improvement, explanations of new products- Demonstrations of high-end products, e.g., Apple Vision Pro, to B2C and B2B clientsResults: Customer Satisfaction Measurement (Individual NPS 2024 = 96% / 2025 = 98%) | Approx. 2,000 Apple Vision Pro demonstrations
- L'Oréal - Kérastase (périmètre internationale)International Communication Project ManagerSeptember 2022 - September 2023 (1 year)Paris, FranceDeploy communication strategy to teams: 28 countries / 500 employees:- 2 Power Talks events on women's inclusivity: 272 guests, presence of Emily Ratajkowski- 4 global guidelines: social media strategy, content, and formats- 8 seeding kits: budget, design, production, and logistics- Monitor activations, performance, and competitive intelligenceResults: Power Talks: 360M impressions | 216M reach | €3.1M EMV • Symbiosis Guidelines: 124M impressions | 3.7K publications • Symbiosis Seeding: 1,160 shipments | 2,250 goodies (US)
- L'Oréal - Sanoflore& Decléor (Périmètre France)Digital and Influence Communication Project ManagerSeptember 2021 - September 2022 (1 year)Paris, FranceCreate communication campaigns (influence and digital), from strategy to performance analysis:- Events: 2 Sanoflore influencer trips, 30 Decléor institute treatments, press conference- 6 influence strategies: targeting, profiles, campaigns, and reporting- D2C / e-commerce activations: tester panel and customer reviews- Performance tracking using tools: Skeepers, Traackr, Bitly, Apotamox- Management of an intern: onboarding, training, and supervisionResults - Sanoflore: 600 influencers activated • 1,200 reviews generated (D2C) • 1.2M reach
Recommendations
Be the first to recommend Fabien
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- MASTER IN INTERNATIONAL COMMUNICATIONISCOM PARIS
- LICENSE IN COMMUNICATIONIICP PARIS