Freelancer profile translated to English.
Back to original languageAbout Fabien
For over 15 years, I have been supporting companies in the insurance sector in their digital transformation projects, relying on a collaborative approach to mobilize teams and ensure the success of initiatives.
Expert in agile methods and design thinking, I design smooth customer journeys aligned with business and user expectations, while optimizing operational processes.
Strengths:
- Management of complex projects with the management of multidisciplinary teams
- Digitalization and optimization of customer journeys with a strong customer orientation
- Improvement of operational efficiency and internal processes
- Collaborative approach promoting buy-in and co-construction
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- MacifProject Manager - Digital StrategyBANKING AND INSURANCEJuly 2022 - December 2023 (1 year and 5 months)Paris, FranceParticipation in the implementation of the digital strategy- Study for the new Macif application (launched in spring 2024),- Review of the digital path of car and home claims management- Analysis of the place of professional clients in the digital environment of Macif- Facilitation of workshops with the business lines (about ten different departments)- Benchmark, interviews and customer survey, construction of models and user tests (iterative design approach)
- OPCO SantéProject Manager - Digital TransformationCIVIC AND SOCIAL ORGANIZATIONSMarch 2021 - January 2022 (10 months)Levallois-Perret, FranceUX research: analysis to change the current websites from an internal management orientation to a customer orientation.- Synthesis of marketing studies, business documentation and existing statistical data in order to frame the mission with the relevant departments- Animation of the client discovery interview phase (writing interview guides, defining the panel, recruiting clients in a B2B context, interviewing and briefing interviewers, restitution)- Construction of low-resolution models in order to carry out tests with users (customers and suppliers)- Information architecture: reorientation of the data model to move from a management-oriented approach to a customer-oriented approach - use of the standard of customers (HR managers)- Writing of expressions of need in preparation for the specifications of the technical clauses, in a context of public procurement in order to constitute the development team
- GALIANProject Manager MOA Insurance AccountingNovember 2020 - February 2021 (3 months)Paris, FranceProject Management Assistance mission in insurance accounting- Recovery of data from a system being decommissioned to pass the entries as part of the accounting closure
Recommendations
FU
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Education
- Master of Business AdministrationIAE Paris - Sorbonne Business School2001
- Master in International RelationsInstitut national des langues et civilisations orientales (Inalco)2000