Fabien Andriamanarivo

As a technical assistant, I help customers by phone by answering their questions and resolving their technical problems. I provide support, diagnose malfunctions, and guide users in using products and services.

As a teleprospector, I contact companies and individuals by phone to present and promote the company's products or services. I identify prospects' needs, highlight the benefits of the offers, respond to objections, qualify contacts, and schedule commercial appointments for sales teams. I thus contribute to the development of the client portfolio and the achievement of commercial objectives.

As a versatile assistant, I manage the company's incoming and outgoing calls, informing customers, responding to their requests, and ensuring file follow-up. I also handle incoming and outgoing emails, ensuring clear and effective communication with clients and partners.

Furthermore, I perform various administrative and back-office tasks, such as data entry and updates, processing customer requests, order tracking, complaint management, and organizing information necessary for the smooth running of operations. My role contributes to ensuring the quality of customer service and the efficiency of internal operations.