Freelancer profile translated to English.

Description

As a business economist with several years of experience (including Digitec Galaxus), I optimize your digital customer journey. I offer professional community & reputation management to protect your brand, as well as strategic content management and precise ghostwriting. With technical know-how and AI tools, I increase your operational efficiency. Reliable, strategic, and with a clear hands-on mentality.

Languages

German
Native or bilingual
English
Fluent
French
Basic

Workplace preferences

Can work on-site

Zürich (up to 50km)

Conteo AG,
CUSTOMER & CONTENT MANAGER
DIGITAL AND IT
January 2023 - January 2025 (2 years)
Zürich, Switzerland
Platform Management: Primarily responsible for the content quality of 20 trade fair platforms with approx. 6,000 exhibitor profiles. Product Development: Support of feature requests and integration of AI topics for process optimization. Technology & Design: Creation of interactive hall plans (Inkscape) and technical support for international customers.
Inkscape Project Management Feature Management Digital Transformation Content Marketing
Eventlocation 101,
BARKEEPER & EVENT SUPPORTER
RESTAURANTS AND FOOD SERVICE
January 2022 - January 2023 (1 year)
Zürich, Switzerland
Holistic coordination of service and bar operations at major events. This included leading the service team, proactive problem-solving in hectic situations, and ensuring first-class guest service.
Bartender
Digitec Galaxus AG,
COMMUNITY MANAGER
E-COMMERCE
January 2018 - January 2023 (5 years)
Zürich, Switzerland
Reputation Management: Moderation of community content and strategic management of social media channels. Projects: Leadership of projects for platform integrity (e.g., optimization of spam filters). Review Management: Professional management of external platforms (Google reviews, Trustpilot).
Community Management Project Management Reputation Management

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DIPLOMA IN BUSINESS ECONOMICS
BVS Business School
2021
DIPL. BETRIEBSÖKONOM
FEDERALLY DIPLOMA RETAIL SPECIALIST
Zentrum Bildung
2017
EIDG. DIPL. DETAILHANDELSSPEZIALIST

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Marketing Consultant

Fabian Zaugg

CUSTOMER & CONTENT MANAGER

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