Freelancer profile translated to English.
Back to original languageAbout Fabian
Senior Salesforce Consultant with 7 certifications and over 8 years of CRM experience. Specializing in Service Cloud, Sales Cloud, and Data Cloud — from concept to third-level support.
🏆 Reference Project
Global Service Cloud Rollout in 7 countries at Mensch und Maschine SE — Go-Live without delays, executed as external Lead Consultant including Change Management & Training.
✅ Salesforce Service Cloud
⮞ Case Management, Entitlements, Omni-Channel
⮞ Third-level support for complex service processes
⮞ International rollouts including change management
⮞ CTI and Outlook integration
✅ Salesforce Sales Cloud
⮞ Lead/Opportunity Management, Forecasting
⮞ Quote-to-Order, B2B/B2C Direct Ordering
⮞ Einstein Analytics & Dashboards
✅ Salesforce Data Cloud (certified 03/2026)
⮞ Customer 360 Data Architecture
⮞ Data Streams, Identity Resolution, Calculated Insights
⮞ Connection to Marketing & Service Cloud
✅ Platform & Development
⮞ Apex (Classes, Triggers), Lightning Web Components (LWC)
⮞ Salesforce Flow, Salesforce Shield (Compliance, Encryption)
⮞ DevOps, CI/CD, MuleSoft, Salesforce-to-Salesforce
✅ Processes & Methodology
⮞ Business Process Analysis (BPMN), Process Optimization
⮞ Scrum / Kanban — Scrum Master Certified
⮞ IHK Process Management
🎓 Salesforce Certifications (7×)
⮞ Data Cloud Consultant · Platform Developer I
⮞ Platform App Builder · Sales Cloud Consultant
⮞ Service Cloud Consultant · Advanced Administrator
⮞ Administrator
🏢 Selected Clients
Mensch und Maschine SE · SOLIT Group · IBS Technology · StellaAI · Comforte AG · TechTarget · NetPress/Avidly · architekten.de
Background as former Managing Director (Park-your-Truck GmbH, euprax-Gruppe): I understand not only the technology, but also what it stands for — revenue, efficiency, scaling.
German
Native or bilingual
English
Fluent
Can work on-site
Hamburg (up to 50km), Frankfurt am Main (up to 50km), Stuttgart (up to 50km), München (up to 50km)
Experience
- SOLIT Group, Volksbank Immobilien, IBS, NTT, Comforte AG, avidly, rebike, TechTarget, AskStella AI, architekten.de, power2nature GmbHSalesforce Consultant, Salesforce Administrator, CRM Manager, Project ManagerSOFTWARE PUBLISHINGJuly 2020 - Today (6 years and 1 month)Munich, GermanyMensch und Maschine Software GmbH (current), StellaAI (current), SOLIT Group, IBS, NTT, Comforte AG, avidly, rebike, TechTarget, , architekten.de, power2nature GmbHSalesforce Administration and Configuration
- User management and data management
- System configurations and automations
- System monitoring and license/security management
- Report generation (Performance, Sales, User Adoption)
- Salesforce Shield: Security adjustments, compliance, and data encryption
Development and Customization- Apex and Visualforce: Custom interfaces and customizations
- Lightning Web Components (LWC): Modern web component development (customizations)
- Salesforce DevOps: Versioning, deployment, and tool usage
Integration and Synchronization- Salesforce-to-Salesforce, Mulesoft
- Telephony and email integration (CTI, Outlook plugin)
- API integrations: Connection to MCIM, Shopware, OrderManager, HubSpot
- Middleware usage: MuleSoft for system integrations
Project Management and Process Optimization- Release and test management: Planning and execution
- Flow/Process management: Error resolution and monitoring
- Agile methodologies: Scrum/Kanban
- Automated testing: CI/CD pipelines
- Einstein Analytics: Implementation, integration, and dashboard creation
Direct Ordering Project- Setup and implementation: Ordering solution for B2B and B2C customers
- Optimization: Based on customer feedback
- Data management and exchange: Salesforce, OrderManager, Shopware
Training and Employee Development- Employee training and further education
Sales Structure Development- New development in the premium B2C sector: Sales Cloud
- Segmentation and personalization: Marketing campaigns
- Salesforce Communities: Community setup, management, and custom branding
Process Modeling and Analysis- BPMN analyses: Business process modeling
- Process automation and analytical dashboards
- Park-your-Truck GmbH (an euprax Perchtold & Partner Steuerberater Rechtsanwälte mbB)Interim CEOTRANSPORTATIONOctober 2017 - August 2019 (1 year and 10 months)Interim CEO at Park Your TruckDevelopment and Expansion of the German Market
- Conducting market analysis and identifying growth opportunities
- Developing and implementing market entry strategies
Strategic Company and Go-to-Market Planning- Long-term business strategy and market positioning
- Planning and executing product and service launches
Lead Management and CRM Implementation- Establishing and optimizing lead management processes
- Implementing and managing CRM systems to enhance customer relationships
Contract Management- Negotiating, drafting, and managing contracts with customers, suppliers, and partners
- Ensuring legal and financial integrity of all contractual agreements
Financial Planning- Budgeting, financial forecasting, and monitoring financial performance
- Managing investments and financing strategies
Employee Management- Recruiting, training, and developing staff
- Performance management and fostering a positive company culture
- Shore GmbhLeading HubSpot Implementation & Inbound Sales Strategy (Salesforce & HubSpot)SOFTWARE PUBLISHINGApril 2017 - October 2017 (7 months)München, GermanySupporting Restructuring and Turnaround ManagementCompany Restructuring Support
- Contributed significantly to the company's restructuring efforts, aiding in stabilization and revitalization
- Implemented strategic changes to operational processes and organizational structure
CRM Implementation and Optimization- HubSpot Implementation
- Advocated for and oversaw the transition from Salesforce to HubSpot
- Customized and optimized HubSpot to enhance sales and marketing effectiveness
- CRM Integration
- Ensured seamless integration of HubSpot with existing systems and processes
- Trained staff on utilizing the new CRM system for maximum efficiency
Setup of Inbound Sales & Marketing- Inbound Strategy Development
- Developed and executed inbound sales and marketing strategies to attract and engage leads
- Created content and campaigns focused on inbound methodology to drive customer acquisition
- Lead Nurturing and Conversion
- Implemented lead nurturing programs to improve conversion rates
- Monitored and analyzed performance metrics to continually refine strategies
Building the Sales Team with Inbound Technology- Sales Team Development
- Recruited and trained a new sales team focused on inbound sales techniques
- Provided ongoing coaching and support to ensure adoption of inbound sales practices
- Technology Integration
- Equipped the sales team with tools and technologies to support inbound sales efforts
- Streamlined sales processes to enhance productivity and effectiveness
Stakeholder Communication- Maintained clear and consistent communication with stakeholders throughout the restructuring process
- Provided regular updates on progress and outcomes to ensure transparency and trust
Employee Engagement- Fostered a culture of collaboration and innovation during the transition period
- Ensured that employees were aligned with the new strategic direction and motivated to contribute to the company's success
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Education
- Commercial Clerk for Wholesale/Foreign Trade, Commercial Clerk for Wholesale/Foreign TradeHfWU Jakob-Friedrich-Schöllkopf-S.2011Kaufm. Groß/Außenhandel, Kaufm. Groß/Außenhandel
Certifications
- Salesforce Certified Advanced Administrator (ID: 22187241)Salesforce2021
- Salesforce Certified Sales Cloud Consultant (ID: 22169128)Salesforce2021