About Ezra
English
Native or bilingual
Experience
- Lima LabsCustomer Success AgentAGRICULTUREOctober 2025 - Today (10 months)Ol Kalou, CE, Kenya● Installed and configured a solar powered Ubibot to a Greenhouse to allow for continuous collection of data on soil ph, temperature, and light intensity to allow for making informed decisions on the production side of the horticulture process.● Connected an edgenode at the farm to allow for ease of upload of data to our database.● Charged up with scripts to allow for processing of farm data for analysis and comparisons with forecasts data generated by us.● Charged with collecting accurate data from each operational step on customers' farms and feeding it into relevant Lima Labs databases daily.● Charged with reviewing data collected for deficiencies or errors, correct any incompatibilities, and ensure accuracy of data collected.● Charged with effectively communicating with customer employees, interacting with them and driving synergy between the farm and Lima Labs.● Charged with reporting any errors on the Lima Labs product to the Lima product point of contact.● Charged with evaluating the Lima product value add and farm usage of the platform, give reports on its usage to the Lima team.● Charged with serving as a point of contact between the product team and customers regarding feedback, requests, or bug reporting.● Charged with assisting customers during onboarding and usage of Lima software and data analysis.● Charged with providing high-level technical and product support.● Charged with assisting the Machine Learning team with area measurements and QA.● Charged with liaising with the drone team to ensure drone pilot block schedules are accurate.● Charged with performing Quality Analysis on the forecasted values for errors or discrepancies.● Charged with assist with data requests by the team upon request, and help the product team in terms of product, and AI innovation.
- Sidian BankIT InternBANKING AND INSURANCEMarch 2025 - June 2025 (3 months)Nairobi, Kenya● Provided technical support to staff for software-related issues both onsite and remotely● Scripted a tool to install required software from a local network during new workstation setups● Created a script to detect text patterns in files and move matching files to designated folders for easier lookup● Conducted routine system user access attestations to ensure compliance with security policies● Utilized network tools to monitor and enforce software policy compliance across endpoints● Troubleshot computer hardware, software, and network connectivity issues● Assisted in setup, configuration, and deployment of staff workstations
- Bitdaraja Fusion Technology LimitedSoftware ArchitectTECHApril 2024 - April 2025 (1 year)Kericho, Kenya● Led the technical development of a prepaid internet access platform using MikroTik routers and FreeRADIUS for authentication and session management. This improved user experience as they would get internet access with little to no need for internal support.● Designed and implemented a time-based billing system allowing users to purchase internet access in hourly packages, with the ability to disconnect and reconnect without losing remaining time.● Integrated M-Pesa STK Push payments to enable seamless, real-time payment processing and automated service activation.● Deployed and managed the FreeRADIUS server on Amazon Web Services (AWS), ensuring scalability, reliability, and secure user authentication.● Configured MikroTik routers to authenticate users against the RADIUS server and enforce bandwidth and time-based access policies.● Collaborated on system architecture decisions, troubleshooting, and performance optimization to support consistent user connectivity.● Documented system workflows, configurations, and deployment processes to support maintenance and future scaling.● Process automation: Designed and implemented automated workflows that enhanced operational efficiency by leveraging AI technologies.● Created tailored icebreaker information to improve engagement with targeted leads.● Utilized public domain data to gather insights and develop personalized content.● Integrated to AI platforms to generate accurate and relevant information for lead generation.● Worked closely with the marketing team to align automation processes with campaign objectives.● Documented workflows and processes for automation tools and AI applications.
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Education
- Bachelor of Science in Computer ScienceDedan Kimathi University of Technology2024Modules: Operating Systems, Database Systems, Computer Networks, Systems Programming, Object-Oriented Programming, Probability and Statistics( 1 and 2), Vector Analysis, Embedded Systems. Final Year Project: Payments Integrated Network - I developed a peer-to-peer payment system to reduce the constant downtime experienced in the central processing systems witnessed in my country at that time. I leveraged the open-source Bitcoin’s Elliptic Curve Digital Signature Algorithm protocol to generate user private and public keys to ensure security and privacy.
Certifications
- Anti-Money Laundering and Fraud PreventionKenya Bankers Association2025