Eytan Gabay

I worked for 2 months as a freelance tele-secretary for Crédit Agricole, where I handled essential administrative tasks remotely, in a demanding and structured environment.

During this assignment, I managed the daily incoming calls, scheduled and confirmed appointments, and coordinated the client advisors' calendars, thus helping to streamline their organization. I also processed and followed up on professional emails, ensuring responsive and professional customer service.

Responsible for rigorous client file tracking, I verified the completeness of supporting documents and prepared the necessary paperwork for sales appointments, facilitating the work of the field teams.

I drafted precise reports and performed data entry and updates in internal systems, strictly adhering to the deadlines and confidentiality requirements of the banking sector.

This experience allowed me to develop my ability to work effectively independently, manage priorities, and maintain a high level of administrative rigor, while offering excellent remote interpersonal skills.

My proficiency in office tools (Microsoft Office, Outlook) and specific banking software was a major asset in ensuring fast and error-free work.

This assignment, although short, reinforced my professionalism and my ability to quickly adapt to a demanding environment, qualities that I now bring to my clients to optimize their administrative management.

Reception and processing of client emails

• Setting and confirming appointments via Google Calendar and phone

• Filing and tracking client files

• Preparation of simple reports after meetings