Eyecel C.

With more than 8 years of experience, I combine my skills in service desk management and virtual assistance to offer complete support to my customers.

As Service Desk Manager, I oversee ticket resolution, optimize IT processes and coordinate technical teams.

At the same time, I provide efficient administrative support: agenda management, email processing, task organization and professional communication.

🔧 Key skills:

Technical support (N1/N2) & service desk management (ServiceNow, Zendesk, ITIL)

Team coordination & IT process improvement

Administrative assistance: appointment booking, email management, customer follow-up

Bilingual French/English — available for one-time or long-term assignments

✅ Organized, autonomous and results-oriented, I quickly adapt to your tools and needs to save you time and improve your service.

Je suis disponible pour des missions ponctuelles, récurrentes ou en gestion déléguée de votre support.