Ewen Le Gac

I support you in optimizing your customer experience, managing your accounts, and structuring your processes.

As a Customer Success Manager and Account Manager, I manage a client portfolio, ensure their long-term satisfaction, and implement adoption strategies that drive growth and reduce friction.

I also help companies professionalize their onboarding and streamline their operations: creating clear processes, documentation, training, and handoffs between sales, product, and operational teams. My goal: save time, improve quality, and secure client success from the start.

I also work on optimizing product visuals (menus, listings) for Uber Eats and Deliveroo: creation, standardization, workflow organization, and continuous improvement to boost visibility and conversion.

🎯 What sets me apart: my ability to combine client relations, business vision, and operational execution. I know how to manage an account, understand commercial challenges, while implementing solid and reproducible methods.

📌 My expertise:

• Account Management & client development

• Customer Success & retention

• Onboarding & training

• Process structuring

• Project management

• Product visual creation / optimization (foodtech)

If you are looking for a versatile, client-oriented profile capable of bringing structure and performance: let's talk.