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Ewen Le GacEL

Ewen Le Gac

Account Manager / Customer Success Manager

€200/day
Paris, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ewen

I support you in optimizing your customer experience, managing your accounts, and structuring your processes.
As a Customer Success Manager and Account Manager, I manage a client portfolio, ensure their long-term satisfaction, and implement adoption strategies that drive growth and reduce friction.

I also help companies professionalize their onboarding and streamline their operations: creating clear processes, documentation, training, and handoffs between sales, product, and operational teams. My goal: save time, improve quality, and secure client success from the start.

I also work on optimizing product visuals (menus, listings) for Uber Eats and Deliveroo: creation, standardization, workflow organization, and continuous improvement to boost visibility and conversion.

🎯 What sets me apart: my ability to combine client relations, business vision, and operational execution. I know how to manage an account, understand commercial challenges, while implementing solid and reproducible methods.

📌 My expertise:
• Account Management & client development
• Customer Success & retention
• Onboarding & training
• Process structuring
• Project management
• Product visual creation / optimization (foodtech)

If you are looking for a versatile, client-oriented profile capable of bringing structure and performance: let's talk.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 15km)

Experience

  • Rushour
    Account Manager & Design Team Lead
    RESTAURANTS AND FOOD SERVICE
    January 2025 - Today (1 year and 5 months)
    Paris, France
    Strategic management of a portfolio of 50+ restaurateurs: definition and execution of growth plans on delivery platforms (pricing optimization, menu redesign, targeted promotional campaigns).

    Development of visibility and differentiation strategies: improvement of search engine ranking and significant increase in the commercial performance of partner restaurants.

    Management and structuring of a team of 4 designers: creation of a complete visual production process, reducing visual delivery times by 50% and halving acquisition costs.
    Portfolio Management Process Optimization Team Management Foodtech
  • ADN Enchères
    Business Manager / Account Manager
    E-COMMERCE
    August 2023 - August 2024 (1 year)
    Paris, France
    Complete 360° sales cycle management: targeted prospecting, negotiation, and closing with key accounts, followed by after-sales support to ensure customer satisfaction and loyalty.

    Optimization of the signed client portfolio: regular follow-up, identification of churn risks and implementation of retention actions, while identifying upsell opportunities to increase revenue.

    Improvement of internal processes by collaborating with operational teams, helping to streamline communication and reduce processing times.

    Reliability of sales reporting through rigorous activity tracking and adherence to administrative procedures, ensuring better visibility for management.
    Portfolio Management Process Optimization B2B Prospecting Key Accounts
  • Crystalchain
    Business Developer
    SOFTWARE PUBLISHING
    January 2023 - July 2023 (6 months)
    Paris, France
    Proactive multi-channel prospecting (phone, email, LinkedIn): generation, qualification, and closing of high-potential leads, ensuring a regular sales pipeline and recurring deals.

    Representation of the company at major trade shows (VivaTech, Salon de l’Agriculture, Première Vision): increasing brand awareness, managing the booth, and acquiring numerous commercial contacts converted into clients after the event.
    B2B Prospecting Sales Cycle Management SAAS

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Education

  • Master
    ISTEC
    2022
    Master
  • Bachelor
    ISTEC
    2020
    Bachelor

Skill set

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