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Ève Sandrine CarvalhoÈS

Ève Sandrine Carvalho

Customer advisor

On-demand
Paris, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ève Sandrine

Need a reliable, gentle, attentive, and ultra-organized person to take care of your clients in French? I am the freelance you need.

Specializing in remote customer support, I am proficient in communication via phone, email, or chat, with the same goal: to satisfy your clients, resolve their requests quickly, and represent your brand with kindness and efficiency.

What I offer:
• 100% French, fluent, and professional customer service
• Clear, positive, and reassuring communication
• Excellent priority management and CRM tools
• Great autonomy and ability to adapt to your business
• An attitude always focused on solutions and customer satisfaction

Based in Portugal, I work exclusively remotely. I am available for one-off or regular assignments, and I am fully committed to each project, as if it were my own.

My goal? To become a valuable ally for you and your clients.
  • Portuguese

    Native or bilingual

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Webhelp / concentrix
    Customer advisor
    January 2001 - January 2024 (23 years)
    Braga, Portugal
    A customer relations professional for several years, I offer tailor-made support in French for companies wishing to offer their clients a fluid, human, and responsive experience.
  • Adão e Eve
    Hairdresser
    January 2019 - December 2023 (4 years and 11 months)
    Braga, Portugal
    This profession has instilled in me valuable human qualities: patience, attention to detail, a taste for a job well done, and the ability to build a trusting relationship with each person.
  • Webhelp
    Customer advisor
    January 2007 - January 2010 (3 years)
    Braga, Portugal
    Before moving into remote customer relations, I worked for several years as a professional hairdresser. This experience allowed me to develop a keen sense of listening, precision, and personalized support.

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Education

  • Member of the jury for CAP exams
    Campus des métiers et de l'entreprise Bobigny,
    Membro do júri do examens C.A.P
  • BP Hairdressing Stylist Visagist
    Campus des métiers et de l'entreprise Bobigny,
    BP Coiffure Styliste visagiste

Skill set

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