About Eve
French
Native or bilingual
English
Fluent
Italian
Conversational
Spanish
Conversational
Experience
- Gîtes de FranceTeam Leader, Sales DepartmentOctober 2019 - December 2020 (1 year and 2 months)Seine-Maritime, France- Marketing of rental accommodations and tourist products in the Seine-Maritime department (800 accommodations)- Commercial management- Advice and support for service providers and partners (allotment contracts, partnership agreements)- Customer relationship management- Training for new employees
- LOISIRS PROVENCE MEDITERANNEEHead of External RelationsApril 2019 - August 2019 (4 months)Provence, FranceB2B2C field development, Sales strategy and actions, Management and animation of the sales team
- Les Villages Clubs Du SoleilCustomer Service Supervisor (Groups, B2B, MICE)August 2018 - March 2019 (7 months)Marseille, FranceDevelop and implement the "customer service" policy by establishing and updating processes and procedures. Optimize after-sales service and customer management. Act as the interface with customers by phone and email to handle disputes and find solutions. Team management and training. Maintain activity tracking tools. Coordinate team activities.
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Education
- Bachelor in Digital Project Management, Digital Communication and Media / MultimediaOpenClassrooms2022Bachelor Chef de projet digital, Communication numérique et média / multimédia
- BTS in Tourism (BAC +2), Tourism Sales and ProductionLycée privé Charles Peguy2006BTS Tourisme (BAC +2), Vente et production touristique