Evelyne Bontemps

Operational responsibility for the Knowledge Coordination team in Wallonia: support for Operational Management and Team Leader in analysis, decision-making, and technical support for the teams. Support for quality management in partnership with the Quality Manager: process description and risk management. Creation and analysis of operational KPIs in Wallonia (quality, productivity, telephony, etc.) to provide a clear vision and adapt necessary actions to achieve our objectives. Field support to ensure the proper dissemination of knowledge: management of training schedules, follow-up of new recruits, creation of work processes, answers to complex questions, etc. Participation in Aviq committees and provision of opinions on government decisions to Management.

Creation of materials and facilitation of practical training on legal and family allowance topics for managers

Analysis and complete follow-up of family files. Personalized advice to beneficiaries (telephone and counters). Referent in the team for training and sharing best practices.