Evelyne Arulraj

EDENRED SA, Accounting: Scoping of invoicing dematerialization, optimization of existing processes: process modeling and support documents, workflow automation, workstation reorganization; daily run of accounts payable. Tools: Oracle ERP, Jenji (NDF), Docusign

GEFCO, 4PL, Freight Audit Division: Coordination of European entities (BUs) within the framework of an implementation project for tools dedicated to the automation and dematerialization of invoicing: change management, planning, organization, process modeling, deployment, user skill development (workshops, training, user guides), communication, workflow control, operational management (KPI). Tools: SAP FI; BW - BEX Analyzer; authentication and dematerialization solution (Jouve publisher)

Crédit Agricole Assurances, Digital and Customer Experience Department: Establishment of an editorial committee and a graphic charter, management of the collaborative space, launch of a new Newsletter: design conception, process modeling, registration automation, launch organization, content definition with stakeholders, implementation of indicators to measure the impact of deployed communications (KPI).

Tool: Sharepoint

Level 2 application support for HRIS (MCO): analysis and resolution of reported incidents, technical-functional configuration, workaround solution, anomaly summary report, ticket prioritization and management, process modeling, user training, onboarding process for new consultants. Tools: SAP GTA, PeopleSoft, HRAccess, MSBI, Jira.

Dematerialization of the individual agent file (DIA) and the community file (DIC) and implementation of a DMS: benchmark, tool selection, deployment of preliminary functional and technical phases, user training, proposal of different implementation scenarios within the allocated budget, facilitation of arbitration meetings and committees, development of a roadmap, drafting of a scoping note, RACI, and risk matrix.

Annual management of the complementary bonus campaign: drafting of specifications, drafting of the acceptance test plan and test plan execution, monitoring of developments/corrections, functional configuration, campaign monitoring (from launch to data transmission to payroll), support for managers, tool maintenance, development of indicators at the end of the campaign. Data reliability of Core HR (position and skills management, personnel data, organizational structure): analysis of functional processes, proposal of recommendations, client prospecting for payroll audit, implementation of proposed solutions such as control queries, facilitation of workshops with different departments to optimize processes and data flow in HRIS, optimization of dropdown menus and structures.

Management of the project for automating the calculation of restaurant voucher allocation (3000 agents concerned): needs analysis and expression, study of tool selection, identification of expected functionalities, drafting of user stories, prioritization, application design (admin and user interface), backlog monitoring and management, participation in Scrum ceremonies, facilitation of committees (Steering Committee and Project Committee), application deployment, drafting of user/administrator guides and operating procedures, design of the communication plan, implementation and facilitation of a webinar, change management of processes.