ECFreelancer profile translated to English.
Back to original languageAbout Evelyn
My goal is to provide you with the support you need, collaborate in managing organizational tasks, customer service, order and account tracking, baking, database management, create customer loyalty, logistics tasks and other activities you need to delegate. I offer you the security of carrying out tasks with organization, commitment, dedication and clear communication through reliable and proactive autonomous work.
Spanish
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- GRACE HOME INVERSIONESPersonal Business - EntrepreneurshipRETAIL (SMALL BUSINESS)June 2025 - Today (1 year)San Pedro Sula, Honduras• Product sales management for the home – online• Management of collections and customer orders.• Customer service (response to inquiries and complaints).• Management and effective communication with suppliers.• Control of order deliveries.
- CMI-CORPORACION MULTI-INVERSIONES (CADECA),Customer Service AssistantMay 2014 - March 2016 (1 year and 10 months)Honduras• Support the telemarketing department in selling products to popular customers and resellers.• Manage databases by customer segmentation.• Generate daily, weekly and monthly compliance reports.• Schedule training for clients and employees.• Conduct and apply internal and external surveys.• Capture and follow up on complaints.• Monitor deliveries and payments from franchises and other clients.• Serve the customer by call, in person, chat or e-mail. (advice, service survey).• Consult inventories.• Assign incidents to other departments.
- CMI-CORPORACION MULTI-INVERSIONES (CADECA),Demand Planning AssistantMay 2014 - September 2017 (3 years and 4 months)Honduras• Manage orders from reseller, wholesale and special customers.• Capture daily orders for transfer to the Operations Dept.• Daily taking of product programming adjustments for transfer to the process plant. Daily verification of critical inventories.• SAP system management: fulfillment of customer and delivery orders.• Manage orders from national and international suppliers.
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Education
- Digital Skills for ProfessionalsGoogle ActivateCompetencias Digitales para Profesionales
- Artificial Intelligence and ProductivitySantander Open AcademyInteligencia Artificial y Productividad
Skill set
Categories
- Other