Eva Thoron

Operational management of 3 premium wellness retreats (average occupancy rate ~80%): end-to-end logistical coordination. Development of collaborations with healthcare professionals, service providers, and partners to enrich the offering and ensure the quality of the experience. Customer acquisition and management via Instagram, TikTok, advertising campaigns, and partnerships, from initial contact to post-experience follow-up.

Creation, launch, and complete management of a multidisciplinary medical center, with a doubling of revenue (€600k → €1.2M). Recruitment and coordination of a team of 8 practitioners, development of partnerships, and management of relationships with key players in the medical sector. Daily operational management and optimization of internal processes to grow the patient base and improve customer experience.

Daily management of 30 to 50 customer tickets, with ~80% resolution on first contact, contributing to loyalty and improved user experience. Handling complex situations, using CRM tools, and structured interaction tracking to analyze customer needs and provide product insights. Systematic analysis of customer feedback to identify areas for continuous improvement of service processes and enhance operational quality.