Eva Rafanomalala

E-commerce customer support professional, I assist brands and online stores in the daily management of their customer relations and operations.

At FrenchBeautyHub, I manage all customer inquiries with a simple goal: to provide a smooth, reassuring, and professional experience.

I am involved in:

✔ Customer support management (emails, tickets, complaints)

✔ Order and delivery tracking

✔ Handling shipping incidents (delays, losses, errors)

✔ After-sales service request management and problem resolution

✔ Clear, empathetic, and solution-oriented customer communication

✔ E-commerce administrative assistance

Accustomed to Shopify environments and international customer relations, I know how to adapt to the procedures and tone of each brand.

I work with rigor, responsiveness, and a strong focus on customer satisfaction.

I create and customize modern and effective online stores, focusing on simplicity, performance, and user experience. I support my clients in developing their online business, from site design to launch, while ensuring regular technical monitoring. Attentive, responsive, and passionate, I adapt to the needs of each project with diligence and creativity.

Purchasing products for partner companies, product quality verification, delivery tracking, invoice management, Email management, Assisting with appointments, finding new clients.