Freelancer profile translated to English.

Description

Systems Technician with experience in technical support, hardware diagnostics, and computer teaching. Specialist in simplifying technological processes and resolving level 1 and 2 incidents with a proactive and user-oriented approach.

Languages

Spanish
Native or bilingual
English
Fluent
French
Conversational
German
Conversational
Russian
Basic

Workplace preferences

Can work on-site

Madrid (up to 10km)

FAIN Ascensores
IT Support Technician
September 2024 - November 2024 (2 months)
· Level 1 and 2 Support: resolution of face-to-face and remote incidents.
· Equipment Maintenance: preventive and corrective actions on PCs and peripherals.
· Software Management: deployment of applications and security updates.
· Networks and Inventory: basic network hardware configuration and asset control.
Independiente
Technical Support (Freelance)
October 2017 - Today (8 years and 10 months)
· Resolution of software incidents, configuration of home networks (Wi-Fi/LAN), and peripheral installation.
· Hardware component upgrades and system migration for equipment optimization.
Hardware Systems Administration