Freelancer profile translated to English.

Description

I work with companies to analyze, structure, and improve their Sales Admin processes and their administrative and financial workflows.

My approach aims to:

- ensure the reliability of the order => invoice => payment cycle

- improve coordination between operational, sales, and finance teams

- structure Sales Admin practices during transformation phases

- support the implementation or optimization of tools (ERP, business software)

I offer ad-hoc services for diagnostic missions, process optimization, and change management support.

I am available for travel by train.

I also have a role as a yoga teacher.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lyon (up to 10km), Paris (up to 10km)

KEYRUS
Assistant Sales Admin Manager
DIGITAL AND IT
January 2020 - March 2026 (6 years and 2 months)
Lyon, France
1. Operational Management of the Sales Admin Team
- Operational supervision of the Sales Admin team spread across two sites
- Support on complex cases
- Team skill development and daily support
- Training and onboarding of new hires

2. Optimization of Sales Admin Processes and Tool Transformation
- Harmonization of Sales Admin processes between two sites
- Contribution to a resource time tracking tool transformation project
- Interface between operational teams and finance
- Participation in the deployment of a finance ERP

3. Change Management and Team Support
- Operational referent for team acculturation to new tools and processes
- Training and awareness for impacted teams
- Support in understanding the impact of operational actions on invoicing and Finance.

Results:
- better understanding of the impacts between operations and Finance
- reduction in inter-team blockages
- harmonization of multi-site Sales Admin practices
Team Management Project Management Process Organization Change Management Administrative and Financial Management
Keyrus
Sales Admin Manager
DIGITAL AND IT
January 2019 - January 2020 (1 year)
Levallois-Perret, France
Operational management of a client portfolio from order reception to invoice payment.
- verification of information reliability in the CRM versus orders
- order management in the financial tool
- if necessary, contact with operations for fixed-price projects
- invoicing and invoice sending
- payment monitoring and first-level follow-up if needed

Also:
- occasional customer relations
- completion of internal or client tracking files
Invoicing Payment Collection
TANDEM SHOWROOM
Sales Admin Assistant
September 2017 - January 2019 (1 year and 4 months)
Management of a portfolio of about ten brands for which Tandem is the agent.

After-Sales Service:
Contact point for customers for all administrative matters:
- sending order confirmations
- communication / information on various topics
- dispute management
- proactive proposals for exchanges and restocks
- building B2B trust relationships

Sales Support:
- appointment scheduling
- meeting facilitation
- order taking
- contacting prospects to introduce them to brands suited to their store and propose potential collaboration
- participation in specialized trade shows

Administrative:
- creation of new customer accounts in CRM SAGE
- regular updating of customer files in CRM SAGE
- populating CRM SAGE: meetings, opportunities, budget, achievements
- monitoring payment status
- monitoring delivery status

Contact point with suppliers:
- for any After-Sales Service requests
- implementation of processes within the framework of continuous improvement and long-term partnership between the brand and customers.

Rigor, organization, versatility, oral fluency, and proactivity.
English Adaptability Sales Telemarketing