Freelancer profile translated to English.

Description

I work with companies to analyze, structure, and improve their sales administration (ADV) processes and their administrative and financial flows.

My approach aims to:

- Ensure the reliability of the order => invoice => payment cycle

- Improve coordination between operational, sales, and finance teams

- Structure ADV practices during transformation phases

- Support the implementation or optimization of tools (ERP, business software)

I offer one-off services for diagnostic missions, process optimization, and change management support.

It is possible for me to travel by train.

I also have a background as a yoga teacher and specialize in employee well-being in companies.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lyon (up to 10km), Paris (up to 10km)

KEYRUS
Assistant Sales Administration Manager
DIGITAL AND IT
January 2020 - March 2026 (6 years and 2 months)
Lyon, France
1. Operational management of the ADV team
- Operational supervision of the ADV team spread across two sites
- Support on complex cases
- Team skill development and daily support
- Training and onboarding of new hires

2. Optimization of ADV processes and tool transformation
- Harmonization of ADV processes between two sites
- Contribution to a resource time tracking tool transformation project
- Interface between operational and finance teams
- Participation in the deployment of a finance ERP

3. Change management and team support
- Operational referent for team acculturation to new tools and processes
- Training and awareness for impacted teams
- Support in understanding the impact of operational actions on invoicing and Finance.

Results:
- Better understanding of the impacts between operations and Finance
- Reduction in inter-team blockages
- Harmonization of multi-site ADV practices
Team Management Project Management Process Organization Change Management Administrative and Financial Management
Keyrus
Sales Administration Manager
DIGITAL AND IT
January 2019 - January 2020 (1 year)
Levallois-Perret, France
Operational management of a client portfolio from order reception to invoice payment.
- Verification of information reliability in the CRM versus orders
- Order management in the financial tool
- If necessary, contact operations for fixed-price projects
- Invoicing and invoice sending
- Payment follow-up and first-level reminders if needed

Also:
- Occasional client relations
- Completion of internal or client tracking files
Invoicing Payment Collection
TANDEM SHOWROOM
Sales Administration Assistant
September 2017 - January 2019 (1 year and 4 months)
Management of a portfolio of about ten brands for which Tandem is an agent.

After-Sales Service (SAV):
Point of contact for clients on all administrative matters:
- Sending order confirmations
- Communication/information on various topics
- Dispute management
- Proactive suggestions for exchanges and restocks
- Building B2B trust relationships

Sales Support:
- Appointment scheduling
- Leading appointments
- Order taking
- Contacting prospects to introduce brands suited to their store and propose potential collaborations
- Participation in specialized trade shows

Administrative:
- Creation of new client accounts in SAGE CRM
- Regular updates of client files in SAGE CRM
- SAGE CRM data entry: appointments, opportunities, budget, achievements
- Monitoring payment status
- Monitoring delivery status

Contact point with suppliers:
- For all SAV requests
- Implementation of processes for continuous improvement, and long-term partnership between the brand and clients.

Rigor, organization, versatility, oral communication skills, and proactivity.
English Adaptability Sales Telemarketing