Eva Ferreiro Lorenzo

I am a qualified and independent professional with experience, knowledge, and skills in customer service, client acquisition and retention, electronic invoicing with Holded, internal business organization, digitalization, etc. I collaborate and support you in the daily and repetitive tasks that are not priorities but are fundamental for a business to function, such as customer service, digital content creation, design and layout of course materials, landing page design, online community management, video editing, etc. I manage for my clients: email, social media, invoicing, reports, designs for blog posts or social media, etc. MY SERVICES:

- Back Office: customer service, management and support of online communities, email management, automated appointments, documents, electronic invoicing, basic accounting, travel and event organization.

- Digital Content: creation of course materials, modification of website content, SEO-optimized blog articles, creation of sales or lead generation landing pages, etc.

- Email Marketing: analysis and selection of the appropriate tool, configuration of the email marketing provider, Lead Magnet design, templates, campaigns, automations. If you find this interesting and believe I can help you, book your FREE DISCOVERY MEETING. We will evaluate your needs and create a tailor-made delegation plan.

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This is the HEART of your business and its attention is of vital importance. INTERNAL LOGISTICS or BACK OFFICE is one of the pillars of your business, and you don't have time to dedicate the work it needs. I take care of the internal operations while you focus on creating what your client needs. This probably sounds familiar...

- You don't provide excellent customer service due to lack of time, and your business loses reputation.

- Your inbox is overflowing, and you miss important emails that require your attention.

- Your invoices, payments, and collections are disorganized, and you have to sort everything out in a rush.

- You organize your appointments by exchanging countless emails, and you forget them because you don't reflect them in your calendar.

WHAT THIS BACK OFFICE SERVICE INCLUDES:

- Online customer service (via email, chat, or social media). Client prospecting. Support for course students or Facebook groups. Create and manage the client database. Complaint management and response. Search, contact, and relationship with suppliers and collaborators.

- Email filtering and response protocols for frequent requests. Sending and tracking quotes via email. Organizing inboxes by folders. Spam and subscription cleanup.

- Configure and implement tools like Harmonizely or Calendly. Organize your calendar in Google Calendar. Schedule important reminders and alarms.

- Templates for Word, Excel, PowerPoint documents, for quotes and proposals. Document transcription. Translations to English, French, Italian, and German.

- Daily or monthly invoicing. Preparation and sending of accounting documents to your accountant. Payment/collection control.

- Plan, organize, and book business and leisure trips, events, and meetings with clients or collaborators. If you think this service is for you, book your FREE DISCOVERY MEETING at the link below.

EMAIL MARKETING is about delivering ATTRACTIVE, TIMELY, AND RELEVANT messages about your products or services to a specific group of recipients using email. This will boost your customer acquisition and retention results. This probably sounds familiar...

- You don't know where to start building an email list to communicate with your clients.

- You can't choose the most suitable EMAIL MARKETING tool for your business.

- You don't have time to create an attractive and useful LEAD MAGNET for your ideal client.

WHAT THIS EMAIL MARKETING SERVICE INCLUDES:

- Analysis and comparison of EMAIL MARKETING tools: ActiveCampaign, Mailchimp, MailerLite, etc., and selection of the one that best suits your business in terms of price and features.

- Installation, configuration, and approval of the account in the chosen tool. Import subscribers. Segment, tag, and create lists. Subscriber list maintenance. Correct GDPR configuration.

- Design and layout of your LEAD MAGNET in PDF, video, audio... Create 3D Mockups. Insert links to your content. Creation of subscription boxes and squeeze pages, and links to share your subscription.

- Design and layout of templates for Lead Magnet delivery, subscriber welcome emails, new service presentation emails, and NEWSLETTERS. Creation of templates for LANDING and SQUEEZE PAGES.

- Configure welcome emails, post-click follow-up emails, Lead Magnet delivery emails, abandoned cart emails, etc. Connect email marketing tools with other platforms and automate email sending.

- Schedule NEWSLETTER sending. Track deliveries and opens. Analyze improvements based on results. If you think this service is for you, book your FREE DISCOVERY MEETING at the link below.