About Eva
- Outbound calls to your prospects or clients
- Presenting your offer and establishing the first commercial contact
- Qualifying needs and identifying opportunities
- Telephone follow-ups
- Scheduling appointments according to set objectives
- Results
- Call volume
- Commercial performance
- Transforming your files into concrete opportunities
French
Native or bilingual
Experience
- La banque postaleAccount ManagerBANKING AND INSURANCEApril 2025 - April 2026 (1 year)Grenoble, FranceCustomer Relations & Commercial Appointment Setting Manager – La Banque Postale
- Management and development of a portfolio of individual clients with a constant objective of loyalty and identification of commercial opportunities
- Daily execution of outbound call campaigns from targeted client files to generate and fill the agency's appointment schedule
- Prospecting and telephone follow-up for identified needs in consumer credit, bank cards, savings solutions, insurance, and provident schemes
- Qualifying client needs and directing them to appropriate offers based on their financial situation and projects
- Scheduling qualified commercial appointments with a focus on conversion and portfolio management
- Personalized advice on financing, savings, and wealth management solutions
- Financial analysis, solvency assessment, and compliance with regulatory standards in client file creation
- Active contribution to achieving the agency's commercial objectives through rigorous lead management and client follow-up
- WallSwissFinancial E-AdvisorBANKING AND INSURANCENovember 2024 - February 2025 (3 months)Genève, SwitzerlandCommercial Prospecting Manager – WallSwiss – Geneva
- Execution of cold telephone prospecting campaigns targeting prospects in France and Switzerland using databases and qualified leads provided by the firm
- Daily utilization of inbound and outbound contact files to identify commercial opportunities
- Contacting potential prospects to present the firm's financial services and generate interest in personalized wealth management support
- Precise lead qualification through analysis of needs, financial situation, and interlocutor expectations
- Sorting and segmentation of prospects based on their commercial maturity level and eligibility for the firm's offers
- Generation and scheduling of qualified appointments for wealth management advisors, in-person or remotely
- Strategic telephone follow-ups and commercial follow-up of leads to optimize conversion rates
- Active participation in client portfolio development through structured and results-oriented outbound prospecting
- Caisse d’épargneDigital Banking AdvisorBANKING AND INSURANCESeptember 2022 - October 2024 (2 years and 1 month)Grenoble, FranceClient Advisor & Commercial Development – Caisse d’Épargne
- Active prospecting and identification of commercial opportunities within a client and prospect portfolio
- Qualifying client needs to identify suitable financial solutions and generate targeted appointments
- Commercial appointment setting and telephone follow-ups with a focus on conversion and loyalty
- End-to-end customer relationship management with a focus on satisfaction and performance
- Sales and presentation of high-value-added services (savings, insurance, loans, banking solutions)
- Development of conversion rates through active listening, structured communication, and personalized support
- Contribution to achieving the agency's commercial objectives through rigorous follow-up of leads and opportunities
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Education
- Bachelor NCPIFCampusEductive2022Bachelor NCPIF
- BTS NDRC: Negotiation Digitalization of Customer Relations2019-2021|Centredeformation professionnelleLescharmilles,StBTS NDRC : Negociation Digitalisation de la Relation Client