About Eugénie
French
Native or bilingual
English
Native or bilingual
German
Fluent
Experience
- ZestmeupCustomer Success ManagerJanuary 2022 - Today (4 years and 5 months)Bd Périphérique, Paris, FranceZestmeup is a 360° solution that helps companies better engage their teams, through three modules:- Listen: let your employees speak to identify what is important to them and involve them from the start.- Succeed: boost collective and individual performance by fostering alignment with the company and continuous exchange with the manager.- Share: establish a collaborative and stimulating culture where your employees have the freedom to innovate and help each other progress. As a Customer Success Manager, I support a portfolio of key clients to lead them to success, retain them, and develop collaboration:• Onboarding: Training of the project team, deployment of the solution and its uses, creation of a long-term success plan.• Expansion & Retention: Monitoring of challenges & recommendations for use, communication/training on new features, feedback and follow-up of product evolution requests, identification of upsell/cross-sell opportunities, monthly or quarterly follow-up meetings.
- Garant|meAccount ExecutiveSeptember 2020 - January 2022 (1 year and 4 months)Paris, FranceFounded in 2017, Garantme is an Insurtech whose mission is to secure landlords' rental income. As an Account Executive, I was responsible for the entire sales cycle, from the acquisition phase to client support:• Prospecting: cold calling (60 calls/day) & cold emailing• Negotiation and closing: establishing partnerships with real estate agencies• Account Management (Portfolio of 200 agencies): o Training agencies on tools and services o Advice and expertise on rental income security topics o Upselling o Reporting client feedback to Product and Marketing teams
- AccentureRecruitment Marketing Project ManagerFebruary 2019 - February 2020 (1 year)Île-de-France, FranceWith €35 billion in revenue in 2019 and 500,000 employees worldwide, Accenture offers a wide range of services in strategy, consulting, digital, technology, and outsourced operations management.• Deployment of the annual candidate sourcing action plan: o Implementation and monitoring of media partnerships, programmatic campaigns, Adwords, and social networks (3,500 applications/month) o Coordination of recruitment events for 25 to 200 people: logistical follow-up, employee mobilization, construction of the event-related communication plan• Management of the referral program: o Point of contact for all matters related to the referral program o Implementation of an action plan to promote understanding of the program among employees o Creation of internal communication campaigns to promote the program
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Education
- Web Copywriting, SEO, CopywritingVoltee2022Rédaction Web, SEO, Copywriting
- International Business / BusinessHumind School2020Commerce international / commerce