Eugénie H.

Remote technical support for SFR clients. Analysis of problems and proposal of adapted solutions. Rewarded with a trip to Morocco among the 64 best customer assistants out of 500 employees for achieving the best customer satisfaction rate over 6 months.

Functional and automated testing on two major software suites: a cloud project and a classroom interaction project. Writing test cases on TestQuality, defining automated and manual tests. Deployment in acceptance and pre-production via GitLab (CI/CD). Supervision of test automation on 4 projects with Cypress and Typescript. Performance testing involving up to 30 connected devices. Participation in agile rituals: Daily Stand-up, 3 Amigos, Refinement, Sprint Planning, Demo, Retrospective. Managing blockers and proposing solutions for continuous improvement of automation. Creation of weekly pipelines on 2 level 3 test environments.

Writing manual test cases for a data storage website. Learning and implementing the TestProject automation tool. Migration from Katalon to TestProject by training other QA team members on the new tool.