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Eugénie Audren De KerdrelEA

Eugénie Audren De Kerdrel

Community Manager | Strategy | Hospitality

€500/day
Marseille, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Eugénie

Are you looking for a Community Manager specialized in hospitality to develop your visibility, strengthen your brand image, and attract qualified customers?

After several years of experience in hospitality, catering, and event management, I decided to put my expertise to work for hotels, tourist establishments, and premium brands looking to make their digital presence a real lever of attractiveness.

Today, a stay begins long before check-in. Your future guests first discover your establishment on Instagram, consult your Google Business Profile, read your reviews, and watch your content. My goal is to make this first impression make them want to book.

I help hotels develop communication that is consistent with the experience they offer, through an approach combining strategy, creativity, and knowledge of the hotel sector.

I can assist you with:

• Social media and Google Business Profile audit
• Social media strategy & editorial line
• Content creation (Reels, videos, photos, carousels)
• Content capture directly at your establishment
• Showcasing your rooms, services, teams, and experiences
• Managing your social media (Instagram, Facebook, LinkedIn, TikTok)
• Managing comments and messages
• Monitoring your online reputation
• Reporting and strategic recommendations

I also offer a customer experience audit to identify strengths and areas for improvement in order to align your digital communication with the actual experience of your customers.

My conviction: great communication is not just about publishing content. It must tell a story, convey emotion, and reflect the identity of your establishment.

My ambition is simple: to make your digital presence a natural extension of the experience you offer your travelers.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Marseille (up to 50km)

Experience

  • Radisson Blu
    Meeting & Event Specialist – Brand Image & Event Experience
    HOSPITALITY
    September 2022 - September 2023 (1 year)
    Marseille, France
    Management and coordination of events within a high-end hotel establishment, with a strong emphasis on brand image, customer experience, and quality of service. Close collaboration with internal teams and clients to design coherent and impactful experiences.

    Participation in showcasing the event offering through communication materials, sales presentations, and constant attention to branding, space staging, and the visual perception of events.

    Management of social media, photo shoots, and influencer partnerships.

    This experience has strengthened my understanding of communication codes, hospitality, and brand positioning, which are essential today in creating content adapted to the hospitality, wellness, food, and lifestyle sectors.

    Development of an approach focused on details, emotions, and experience, directly transferable to creating immersive content designed to inspire, enhance, and engage audiences on social media.
    Social media strategy Community management Event management Social media
  • Dans le Noir
    Manager & Coordination – Communication & Social Media
    RESTAURANTS AND FOOD SERVICE
    September 2023 - September 2024 (1 year)
    Marseille, France
    Hybrid role combining operational management, team coordination, digital communication, and customer relations within a strong experiential concept. Active participation in social media management, online reputation monitoring, and content production focused on visibility and brand awareness.

    Internal and external communication management: social media engagement, monitoring online customer feedback, writing SEO-optimized editorial content and blog posts, contributing to the brand's digital presence and influence.

    Organization of events, partnerships, and "out of the box" activations, with a particular focus on immersive experiences, storytelling, and creating memorable moments. This experience now fuels my ability to create emotional content designed to spark engagement and curiosity on social media.

    In-depth understanding of marketing challenges, digital communication, and audience expectations, skills directly transferable to social media content creation, especially for Instagram.
    Digital communication Social media SEO Storytelling Immersive experience
  • Restaurant Le République
    Restaurant Manager - Communication Management
    RESTAURANTS AND FOOD SERVICE
    September 2024 - May 2025 (8 months)
    Marseille, France
    Operational and human resource management of a committed restaurant establishment, with a strong focus on customer experience, brand image, and the coherence of the venue's identity. This experience allowed me to develop a keen understanding of customer expectations, which is essential today in creating authentic and engaging content.

    Leadership of a multidisciplinary team and coordination of services in a demanding environment, while ensuring an immersive, seamless experience aligned with the restaurant's values. Daily work on staging the experience, the venue's storytelling, and customers' perception of the brand.

    Active contribution to visual communication and enhancing the restaurant's identity: creation and layout of menus, design of visual materials, attention to aesthetic details and graphic consistency. This approach now fuels my content creation work, focused on emotion, immersion, and authenticity.

    Development of strong interpersonal skills, customer listening, and image management, key skills in producing high-performing content for brands, particularly in the food, lifestyle, and hospitality sectors.
    Storytelling Brand image Team management Project management Communication

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Education

  • MBA International Travel Management, Opérations de marketing
    ESCAET
    2022
  • Chef de projet événementiel
    ISEFAC Bachelor
    2020

Skill set

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