Freelancer profile translated to English.
Back to original languageAbout Eugene Cédric
Holder of a Master's degree in Audit & Management Control with experience in formalizing business needs; structuring reporting and validating tools.
I help SMEs turn their data into profitable decisions.
I am adept at translating operational requests into analytical solutions (Excel, Power BI). Meticulous; structured and results-quality oriented.
French
Native or bilingual
English
Fluent
Can work on-site
Toulouse (up to 50km)
Experience
- La Banque PostaleCOLLABORATOR IN CHARGE OF FLOW MANAGEMENTBANKING AND INSURANCEJuly 2024 - Today (1 year and 11 months)Toulouse, France
- Design of KPI dashboards (Excel; Power Query; PIVOT Tables and visualization) for two sites (+ 200 employees); automation of weekly refresh; reduction of production time to 5 minutes and tracking of deviations versus commercial objectives by teams and product lines.
Design of decision support tools for line managers for leave approval, ensuring better visibility of approved leave; manager autonomy; transparency towards advisors.- Validation of the quarterly banking variable remuneration file for employees (consistency check, data cleaning; formula review) reducing data entry errors by 90% and finalization time with managers in (1) session instead of several previously.
- Implementation of daily, weekly, and monthly monitoring of deviations versus objectives for customer support volume by different acquisition channels (Emails, telephony, and social networks) and presentation to managers, improving customer satisfaction (NPS) from an average of 46 in 2025 to 50.
Participation in daily activity planning for employees using ERP, optimizing objectives assigned to teams, keeping teams motivated. - SINOTRUK INTERNATIONALMARKETING TEAM ASSISTANTAUTOMOBILENovember 2022 - December 2023 (1 year and 1 month)Abidjan, Côte d’Ivoire
- Interface between sales teams and clients (English and French)
- Management of client and supplier disputes, contributing to client loyalty
- Organization and planning of client prospecting agenda, enabling new client acquisition
- Mouvement des Moyennes et Petites Entreprises (MPME-CI)PROJECT COORDINATOR AND PERFORMANCE MONITORING OFFICERPUBLIC SECTORJanuary 2022 - November 2023 (1 year and 10 months)Abidjan, Côte d'Ivoire
- Definition and monitoring of weekly and monthly operational and financial KPIs, providing better visibility on SMEs' strategy to join the federation, increasing membership from 180 to over 300 by the end of the mission.
- Coordination of a multi-stakeholder system (SMEs, audit and consulting firms, institutional partners) to facilitate SMEs' access to financing, contributing to member SMEs' loyalty and attracting new ones. Drafting structured activity reports and strategic presentation materials for SME financing and youth employment projects, providing better visibility on project progress to executives and participating SME owners.
- Implementation of an Excel-based follow-up system for a directory of member SMEs' contact details and contribution payment status.
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Education
- Master in Audit & Management ControlESG2025Master Audit & controle de gestion
- Bachelor's degree in Business Administration with a specialization in AccountingIUGB2019Licence en administration des affaires specialisation comptabilité