Freelancer profile translated to English.

Description

After several positions and experience in the world of digital transformation, I support organizations in pragmatically defining and adapting their digital tools (Website, ERP, CRM, pricing tools, etc.) and their internal organizations.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Rennes (up to 50km), Nantes (up to 50km)

Richemont
CX Operations Manager
LUXURY GOODS
March 2023 - May 2025 (2 years and 2 months)
Amsterdam, Netherlands
Execution of the group's strategic plan for the Netherlands and Scandinavia > Deployment and operation of 25 points of sale.
Activation of strategic partnerships; Schaap, Mercedes, Harper's Bazaar.
Implementation of clienteling tools for ambassadors and advisors – Data / GDPR / compliance and customer knowledge referent.
Supervision of budgets and financial forecasts CAPEX / OPEX.
Business Plan Development Retail Marketing Partnerships Event Management Budget Management
CMI consulting
Strategic Manager
CONSULTING AND AUDITS
April 2022 - December 2022 (8 months)
Paris, France
Development of roadmaps for public sector institutions with commercial offering sizing + Studies for ADEME and BDT.
Implementation of strategic reporting for the Executive Committee: project KPIs, quality monitoring, alerts - Standardization of processes and creation of templates.
Management of the outsourcing of a team of 30 people for a telecom operator – Billing process mapping.
Data Strategy CSR Consulting Monetization
Niji
Digital Manager
DIGITAL AND IT
February 2018 - February 2022 (4 years)
Issy-les-Moulineaux, France
Management of responses to RFPs/RFIs for Salesforce integration projects; team building, offering sizing, writing of technical and commercial proposals > Pipeline €12m - 50 opportunities.
Facilitation of scoping workshops, using design thinking methodologies, supported by SAFe team governance (10 FTEs).
Guarantee of functional (UX/UI) and technological expertise for various systems and solutions (CMS, CRM, API Management, CTI tool, etc.)..
Salesforce Digital Transformation Commercial Strategy