About Ethan
French
Native or bilingual
English
Fluent
Experience
- HeyGenCustomer Experience SpecialistTECHJuly 2025 - Today (11 months)Los Angeles, United States• Central point of contact between Product, Engineering, Avatar, Design, and client teams, ensuring alignment between business, technical, and user needs.• Analysis of client needs and translation into clear, actionable elements for product and technical teams.• 360° product vision, combining advanced support, technical understanding, and contribution to roadmap evolution.• Structuring of internal processes and operational support (runbooks, documentation) to improve inter-team collaboration and efficiency.• Contribution to workflow optimization.• Recognized product expert, with a deep understanding of the platform, user behaviors, and product trade-offs.• Management of complex, high-impact issues, with feedback on product insights to feed the roadmap and prioritization decisions.
- PropHeroProduct Owner & Business AnalystTECHAugust 2024 - April 2025 (8 months)Sydney NSW, Australia• Project management in agile mode with structured sprints and clear deliverables.• Prioritization of features based on user expectations, strategic objectives, and technical constraints.• Definition of precise functional requirements to guide the tech team.• Market and competitor analysis to refine the roadmap vision and objectives.• Facilitation of Agile rituals (stand-ups, sprint planning and review, retrospectives) to ensure good coordination and optimize team efficiency.• Ensuring fluid communication between developers, designers, and management to align objectives.• Monitoring project performance using analytics tools to maximize productivity. Exploiting product data to track key indicators, conduct tests, and support strategic decisions.• Integration of user feedback to adjust features and improve product/market fit.• Anticipation and resolution of blockers to ensure smooth project progress.• Supervising product development by translating business requirements into technical specifications.• Implementation of regression tests to secure the integration of new features and thus guarantee application stability.
- Zumtobel GroupBusiness Analyst & Pricing OfficerIMPORT AND EXPORTSeptember 2021 - November 2023 (2 years and 2 months)Paris, France• Monitoring of commercial performance and turnover, ensuring alignment with KPIs.• Creation and regular sending of various statistical dashboards to managers (management, regional managers, sales representatives, key accounts…).• Preparation and analysis of data to support decision-making in steering committees/management committees.• Monitoring of Marketing and Sales department budgets (operations and commercial events).• Creation of the first Power BI reports for the company and training teams on platform usage.• Analysis of commercial proposals, arbitration based on profitability, and optimization of the price-volume-profit mix.• Control and update of prices on various sales channels.• Production and interpretation of various financial and analytical reports to guide strategic decisions.• Complete management of the product database for clients (offers, prices, visuals, characteristics…).• Management of the FABDIS project (marketing and commercial data repository).
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Education
- MasterParisSchool ofBusiness2023Master