Freelancer profile translated to English.
Back to original languageAbout Estrella
For over 20 years, I have managed complex real-world operations: from coordinating national logistics fleets to auditing legal fleets and processes. I've learned a universal truth: chaos costs money, time, and health.
Today, I see digital agencies with incredible talent, but drowning in chaotic Drives, employees who don't know what to do, and owners who can't sleep. That's where I come in.
I don't need you to hold my hand, because I already know how things are done. My methodology isn't born from an academy; it's born from designing systems that other coordinators wanted to copy for their efficiency.
My proposal is clear: You hand over your chaos, and I'll give you back a systematized company.
I'll standardize your processes (SOPs).
I'll organize your document management so nothing gets lost.
I'll free up your schedule so you can stop putting out fires and be the CEO again.
If you're looking for someone to supervise, it's not me. If you're looking for the professional who will tell you how we're going to organize your business to run like a Swiss watch, let's talk.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- estrella-fernandez.esAdministratorApril 2024 - Today (2 years and 2 months)Administrator for estrella-fernandez.es where I help self-employed individuals or entrepreneurs to relieve the stress of not being able to do everything and, with my tools and help, feel a little more liberated.*You are the owner of your time*
- INERTTIAOperations and Legal Liaison Specialist (Process and Notary Management)September 2019 - April 2020 (7 months)Malaga, SpainOperations and Legal Liaison Specialist (Process and Notary Management)
- Institutional and Notarial Relationship Management: Direct coordination with legal bodies to expedite complex legal procedures, signatures, and processes.
- Compliance and Documentation Control: Supervision of files and technical requirements to ensure the operational viability without formal errors.
- Agenda and Critical Deadline Management: Orchestration of appointments and legal deadlines, ensuring punctuality in high-responsibility processes.
- Resolution of Operational Bottlenecks: Immediate identification and solution of bureaucratic friction, reducing waiting times between the company and the notary.
- Editorial OrbeCustomer Service and Digital Operations SpecialistFebruary 2019 - May 2019 (3 months)Customer Service and Digital Operations Specialist
- Multi-channel Conversion and Support Strategy: Proactive management of the sales funnel through live chat, transforming technical inquiries into commercial closures (B2C).
- Email Marketing Automation: Configuration and programming of segmented communication flows to improve user engagement and retention.
- CRM and User Onboarding Management: Management of the customer lifecycle, from technical registration on the internal platform to initial support to ensure service success.
- Workflow Optimization: Coordination of internal schedules and processes to maximize team responsiveness during peak demand.
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Education
- Virtual Assistant, Solventa MethodologyMamis Digitales2024Asistente virtual, Metodología Solventa
- Course, Plan Your Success on EtsySelene Valerio (www.selvacreations.com)2023Curso, Planifica tu éxito en Etsy
Skill set
Categories
- Other