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Esther MendozaEM

Esther Mendoza

Virtual Assistant / Back Office / Tourism

€270/day
Santa Cruz de Tenerife, ES
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Esther

Are you looking for a reliable, flexible person to whom you can delegate your administrative tasks so that you can concentrate more on your core business and save time?
• More than 30 years of professional experience
• Commercial training and
• Training as a travel agent with further training as a tourism manager
• Extensive experience in administrative and assistant roles through positions as executive assistant
• Many years of experience in tourism and the hotel industry (reception, reservations, back office, customer service)

I quickly learn new areas of responsibility and software. I am versatile and technically proficient.
I look forward to your inquiry.
  • German

    Native or bilingual

  • English

    Conversational

  • Spanish

    Fluent

Remote only
Primarily works remotely

Experience

  • OCEANO Hotel Health Spa, 4* / OCEANO Reisen S.L.
    Reservation Agent / since 09.20216 Head of Reservations Department
    HOSPITALITY
    December 2012 - March 2020 (7 years and 3 months)
    Punta del Hidalgo, Spain
     Organization and control of the daily work of the reservations department
     Customer advice in German, Spanish and English
     Creation of offers, confirmations, invoices, travel documents
     Booking flights, transfer services, rental cars, travel insurance
     Organization of airport transfers
     Room allocation, quota management, stop sales
     Entering room reservations in HRS
     Maintenance of booking portals
     Billing with tour operators
    Hotel Industry Tourism Office Organization Travel Planning Quotation Creation
  • Euro Alu S.L.
    Executive Assistant
    CIVIL ENGINEERING
    January 2009 - December 2012 (3 years and 11 months)
    San Miguel de Abona, Spain
     Executive assistance, office management, administrative and accounting tasks
     Creation of offers, calculations, invoices
     Customer advice verbally and in writing
     General correspondence with customers and suppliers in German, Spanish, English
     Marketing, creation and maintenance of the website
    Office Service Office Organization Preliminary Accounting Accounting Quotation Creation
  • CGT Reisen GmbH, Classic Golf Tours,
    Executive Assistant, from 04.06 Product Manager
    TRAVEL AND TOURISM
    April 2004 - December 2007 (3 years and 9 months)
    Frankfurt am Main, Germany
     Maintenance of the internet presence
     Correspondence with service providers
     Carrying out administrative tasks
     Market observation with price comparisons
     Preparation of sales and advertising campaigns
     Customer service and sales of tourism services
     Representation of the company at trade fairs and events
     Catalog production and costing
    Tourism administrative support Quotation Creation Invoice Creation Correspondence

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Education

  • Skilled worker for typing technology
    Kammgarnspinnerei Niederschmalkalden / GDR
    1989
  • Travel Agent IHK
    Business Academy Language School Schmalkalden
    1994

Skill set

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