About Ester
Spanish
Native or bilingual
English
Fluent
Experience
- IndépendanteGhostwriter / Copywriter / Content Marketing StrategistCONSULTING AND AUDITSJune 2020 - Today (5 years and 11 months)I help founders clarify their message and write to make their voice heard and sell through the web.
- Julien lebourgeoisConsultant in Innovation Strategy and MarketingCONSULTING AND AUDITSSeptember 2013 - June 2016 (2 years and 9 months)I conducted 20 opportunity studies prior to the development of new products/services.Our clients: large corporations, SMEs, and some startups.Example: market study for an industrial company that wanted to assess the opportunity of developing a prefabricated floor integrating fluids.Validated skills: Documentary research, interviews with 30 industry experts to understand market expectations, synthesis, and presentation of recommendations to senior management.> I managed 4 innovation funding applications: 2 FUI and 2 innovation feasibility grants.Example: "Print Cim" project, Budget = €2.9MValidated skills: Facilitation and management of working groups to define tasks, schedule, budget, and deliverables for the preparation of funding applications.
- SogexiaHead of Customer ServiceBANKING AND INSURANCEJune 2017 - May 2020 (2 years and 11 months)Lyon, FranceI wrote and drafted:➡ our internal customer service bible,➡ procedures to respond to customers as quickly as possible and without jargon,➡ hundreds of automated and personal responses to enable advisors to handle 300 to 400 emails per day,➡ the most comprehensive FAQ possible to provide customers with all the information without having to contact customer service.
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Education
- Specialized Master in International Business Strategy and DevelopmentEM LYON / ECOLE CENTRALE PARIS2012
- Sciences PO LYON DiplomaSciences PO LYON2012
Certifications
- Digital MarketingLivementor2019
- CopywritingLivementor2019