Estellina Ah-Hon

I lead Customer Success and operational initiatives focused on service quality, customer satisfaction, and operational efficiency. I coordinate internal and external stakeholders, monitor performance indicators, and support customer retention strategies.

I also manage debt collection processes, billing dispute resolution, and payment tracking. Back-office, administrative management, and process optimization are also part of my daily tasks.

Available remotely from Mauritius, I work in both French and English for international companies.

As an Executive Assistant to Miss Mauritius, I managed executive operations, coordinated high-impact strategic events, and developed partnerships and sponsorship initiatives. I actively contributed to brand visibility and institutional relations management, while ensuring smooth communication between stakeholders. A unique experience combining organizational rigor, interpersonal skills, and high-visibility project management.

I coordinate and supervise the daily operations of the team, ensuring performance, service quality, and customer excellence. I analyze monthly performance data and KPIs to identify improvement opportunities and optimize processes.

I collaborate closely with management to align team objectives with business ambitions, ensuring consistent delivery and high customer satisfaction.

I also support team development by maintaining high standards and fostering a culture of accountability and continuous improvement.