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Estelle Y.EY

Estelle Y.

Customer Service Representative/Mailing/Senior/Freelance

€150/day
Genève, CH
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Estelle

Remote work with rigor and professionalism. You contact us by chance and stay by conviction! Trust us for professional customer management.
  • French

    Native or bilingual

  • English

    Basic

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • Mendigitalpartner
    Customer Service Representative
    E-COMMERCE
    January 2021 - January 2025 (4 years)
    Douala, Cameroon
    Customer management, Order taking with online payment, Telephone reception of customers, Telemarketer, Mail order sales, Management of the appointment schedule for general practitioners and specialists, Cancellation or appointment booking, Telephone reception of patients and medical staff, Writing, Preparing and organizing various missions (Hotel reservations, Plane tickets, Mission orders...), Participation in the organization of the Christmas tree..., Ensuring daily management of emails, Reception, Registration and distribution of mail (Internal and External), Correspondence, Ensuring administrative follow-up of staff (payroll, leave, permissions...), Assisting in recruitment sessions, Organizing orders, Managing equipment and supplies for the management, Participating in the organization of various company events, Online translation, Ensuring physical and telephone reception, Contacting various stakeholders and partners of the Directorate, Prospecting, sales, and promotion of the company's brand image, Organizing, managing meetings and the CEO's schedule, Drafting, entering and archiving meeting minutes, Cash and stock management, Product supply
  • MEN Digital Partner
    Medical Secretary
    MEDICAL
    January 2018 - January 2020 (2 years)
    Tunis, Tunisia
    Management of the appointment schedule for general practitioners and specialists, patient management, appointment booking, advice, writing,
  • TTC SARL
    Administrative and Commercial Assistant
    E-COMMERCE
    October 2013 - February 2018 (4 years and 4 months)
    Douala, Cameroon
    Administrative writing, Mailing, CEO's schedule management, establishing mission orders, cash management, meeting organization...

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Education

  • Certificate of success in Accounting and Finance
    2019
    Attestation de réussite en Comptabilité et finances
  • Master in
    2014
    Master en

Skill set

Categories