Estelle Guillaumin

First step in a passionate career change after a skills assessment, where I chose to pass on what I would have liked to receive when I was a field manager myself.

➝ Facilitated 6 training groups on HR and management topics, from BTS to Bachelor level:

Bachelor in Human Resources Management: design of materials, creation of practical cases, facilitation of modules (communication, intercultural management, GPEC, recruitment, evaluation, social management), continuous monitoring and preparation for national exams.

Bachelor in Commercial Development Manager: HR fundamentals, intercultural management, strategy and sales techniques.

BTS MCO (Operational Commercial Management): sales team management, recruitment, organization, facilitation.

BTS NDRC (Negotiation and Digitalization of Customer Relations): sales team management.

➝ My strengths:

↗ Instructional design and lively facilitation

↗ Ability to capture attention and engage diverse audiences

↗ Continuous evaluation and support for success

An intense, meaningful experience where I combine field expertise and pedagogy to train the managers and salespeople of tomorrow.

First retail experience at 24: setting up the store from scratch, recruiting the team, opening the store in a new commercial area near the city center. A real adventure!

➝ Commercial and store facilitation: engaging, challenging, energizing the collective spirit.

➝ Sales growth: converting opportunities and exceeding targets.

➝ Stock management & merchandising: optimizing, showcasing, bringing the offer to life.

➝ B2B prospecting: developing the professional client base and establishing local notoriety.

➝ Training future managers and advisors: passing on knowledge, fostering growth, creating the next generation.

➝ My assets: customer loyalty and qualification – capitalizing on relationships to turn every visit into lasting success.

➝ Operational management of the store in the absence of a leader (position vacant for 3 years).

➝ Management and facilitation of a team of 7, in a delicate context.

➝ Management of budgets, profit and loss accounts, and key performance indicators.

➝ Steering of commercial and HR operations (recruitment, contracts, annual reviews, absence management).

A short but intense period. I left behind a united team, and we parted on regret… a sign that beyond the numbers, human connections are what truly matter. This experience also reinforced my choices: the importance of healthy management, aligned frameworks, and shared values at the top.