About Estelle
French
Native or bilingual
English
Fluent
Experience
- Mairie EaubonneImprovement of reception quality and user relationsPUBLIC SECTORMarch 2023 - January 2026 (2 years and 10 months)Eaubonne, FranceReception and customer relations mission with the public, management of administrative requests, user orientation, and handling of sensitive situations.Improvement of flow, reception, and user satisfaction.
- MobipelCustomer relations and telephone supportTELECOMMUNICATIONSJune 2019 - October 2022 (3 years and 4 months)Gennevilliers, FranceRemote customer relationship management (incoming/outgoing calls), problem-solving, support, and advice.Focus on service quality and communication.
- MobipelTeam Training & SupportTELECOMMUNICATIONSFebruary 2020 - June 2022 (2 years and 4 months)Gennevilliers, FranceInternal training and support for employees on good customer relations practices, professional posture, and work organization.
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Education
- BEPLycée SUGER2010BEP SECRÉTARIAT
- BACGambetta2016Bac énergétique et climatique