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Estelle DevauxED

Estelle Devaux

Freelance Executive Assistant/Office Manager

€350/day
Saint-Leu-la-Forêt, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Estelle

Do you need a reliable, autonomous, and organized person to help you structure your daily life and save time?

As a freelance executive assistant / office manager, I support leaders, managers, and teams in administrative management, coordination, and customer relations, remotely.

With field experience in reception, customer relations, telephone support, recruitment, training, and management, I understand the operational and human challenges of organizations. I can adapt quickly to new environments and tools, and work independently.

My role is to streamline your organization, secure administrative tasks, and be a true support for you and your teams, so you can focus on your core business.

WHAT SETS ME APART

🔹 Real field experience (local authorities, call centers, private companies)

🔹 Excellent interpersonal skills (clients, users, partners)

🔹 Ability to manage sensitive and priority situations

🔹 An organizational + human vision, rare in traditional assistants

🔹 Autonomy, reliability, and strict adherence to deadlines

Types of missions:

– Remote executive assistance

– Customer relations training

– Office management

– Administrative and back-office management

– Team and stakeholder coordination

– Customer support

– File tracking and reporting

Possible deliverables:

– Organized agendas and schedules

– Structured inboxes

– Tracking spreadsheets (Excel / Google Sheets)

– Minutes and administrative documents

– Simple and effective processes

– Regular activity reporting
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Mairie Eaubonne
    Improvement of reception quality and user relations
    PUBLIC SECTOR
    March 2023 - January 2026 (2 years and 10 months)
    Eaubonne, France
    Reception and customer relations mission with the public, management of administrative requests, user orientation, and handling of sensitive situations.
    Improvement of flow, reception, and user satisfaction.
    Team Management Administrative Management Customer & Back-office Support In-person and Telephone Reception Pivot Tables
  • Mobipel
    Customer relations and telephone support
    TELECOMMUNICATIONS
    June 2019 - October 2022 (3 years and 4 months)
    Gennevilliers, France
    Remote customer relationship management (incoming/outgoing calls), problem-solving, support, and advice.
    Focus on service quality and communication.
  • Mobipel
    Team Training & Support
    TELECOMMUNICATIONS
    February 2020 - June 2022 (2 years and 4 months)
    Gennevilliers, France
    Internal training and support for employees on good customer relations practices, professional posture, and work organization.

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Education

  • BEP
    Lycée SUGER
    2010
    BEP SECRÉTARIAT
  • BAC
    Gambetta
    2016
    Bac énergétique et climatique

Skill set

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