Freelancer profile translated to English.

Description

Systems and network technician with 3 years of professional experience, I undertake IT support (Level 1/2) missions, park management, and workstation deployment.

I handle user incident resolution, equipment maintenance, as well as imaging and deployment via MDT/WDS. I also have skills in Active Directory, Microsoft 365, and networks (TCP/IP, DHCP).

Accustomed to demanding environments, I am rigorous, autonomous, and service-oriented. I am available for support, deployment, maintenance, and technical assistance missions.

Languages

French
Native or bilingual
Arabic
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Computacenter,
IT Technician / Support
January 2022 - June 2025 (3 years and 5 months)
La Marie – Le Pétrin – Chamouny Road, SA, Mauritius
Workstation imaging and configuration
L1/L2 Support: incident diagnosis, resolution, and tracking
Ticket management via ITSM / GLPI tool
Hardware and Software failure maintenance and repair
Material stock management and after-sales service tracking
Network management and configuration: IP addressing, PXE & GPO
Ongoing maintenance and IT logistics: system availability monitoring, equipment management, and IT park inventory
IT Support L1/L2IT Park ManagementMaintenance and TroubleshootingWorkstation Imaging
Neocamino,
Internship
November 2019 - January 2020 (2 months)
Lyon, France
Installation and configuration of the Ruby environment, Ruby on Rails, website development, Apache HTTP Server web server administration, and active participation in development projects.
HTML / CSS/ JavaScript/ React_ PHP/ Ruby / Ruby on Rails