Freelancer profile translated to English.

Description

I am a Customer Service Professional with over five years of experience in direct customer contact. I handle telephone and written communication, appointment scheduling, follow-ups, and general administrative tasks. My goal is to handle customer concerns efficiently and friendly, increase customer satisfaction, and reliably support companies in optimizing their customer service processes.

Languages

German
Native or bilingual
Turkish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Swisscom NL
Customer Service Professional
TELECOMMUNICATIONS
August 2020 - July 2025 (5 years)
Bern, Switzerland
I am a Customer Service Professional with over five years of experience in direct customer contact. In my previous roles, I have handled both incoming telephone calls and email communication, efficiently and friendly resolving customer concerns. My focus is always on customer satisfaction and professional, personal support.

I have experience in handling customer inquiries, scheduling appointments, follow-ups, and supporting companies in optimizing their customer service processes. Thanks to my experience in call centers and virtual assistance, I can react flexibly to various requirements and reliably implement both short-term tasks and long-term projects.

My work style is structured, solution-oriented, and customer-friendly. I value ensuring that every customer interaction is positive and strengthens customer loyalty. If you need support in customer communication, appointment scheduling, or administrative tasks, I am available as a reliable partner.
Flexible Discretion Independence Empathetic Trustworthy