About Esperanca
French
Native or bilingual
English
Conversational
Lingala
Native or bilingual
Experience
- Générale Pour l’EnfantCustomer Relations OfficerSeptember 2024 - Today (1 year and 9 months)Paris, FranceCustomer relations officer within the Générale Pour l’Enfant group (Sergent Major, Du Pareil au Meme, Natalys), I manage and monitor customer requests across various channels (email, social media, and internal platform).My responsibilities include:• Processing and resolving customer complaints (after-sales service, disputes, returns, exchanges, refunds).• Moderating and managing messages on social media (Instagram, Facebook).• Analyzing recurring issues and relaying information to the relevant teams.• Monitoring customer files and adhering to internal procedures.• Coordinating with different departments (logistics, transport, marketing, social media).Rigorous, responsive, and customer-satisfaction oriented, I strive to provide a smooth and high-quality experience while respecting company deadlines and standards.
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