Esperanca D., Freelance Customer Relations Officer

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Description

I am a young entrepreneur, passionate about social media, content creation, and video editing.

I have developed myself as a self-taught professional in this field and have been creating content for several years now.

I love fashion, beauty, cosmetics, and decoration.

These areas fascinate me the most, but I am open to working in other fields.

Languages

French
Native or bilingual
English
Conversational
Lingala
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Générale Pour l’Enfant
Customer Relations Officer
September 2024 - Today (1 year and 9 months)
Paris, France
Customer relations officer within the Générale Pour l’Enfant group (Sergent Major, Du Pareil au Meme, Natalys), I manage and monitor customer requests across various channels (email, social media, and internal platform).

My responsibilities include:
• Processing and resolving customer complaints (after-sales service, disputes, returns, exchanges, refunds).
• Moderating and managing messages on social media (Instagram, Facebook).
• Analyzing recurring issues and relaying information to the relevant teams.
• Monitoring customer files and adhering to internal procedures.
• Coordinating with different departments (logistics, transport, marketing, social media).

Rigorous, responsive, and customer-satisfaction oriented, I strive to provide a smooth and high-quality experience while respecting company deadlines and standards.
Serious Versatile Assistant Social media Customer relationship management Customer dispute management

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