EEAbout Esdras Emanuel
IT Technician with solid experience in technical support, system maintenance, and infrastructure management. Skilled in Linux environments, database administration, and troubleshooting hardware and software issues. Provides efficient customer support, ensuring quick incident resolution and user satisfaction. Experienced in installing, configuring, and monitoring operating systems, networks, and servers. Focused on reliability, continuous improvement, and delivering high-quality technological solutions that enhance operational performance and business continuity.
Portuguese
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Lagoa do PiauíAnalista de suporteDIGITAL AND ITJanuary 2025 - Today (1 year and 5 months)Lagoa do Piauí, PI, BrazilIT Support Analyst (Level 1 & 2) in Lagoa do Piauí, specialized in technical support, system maintenance, and network infrastructure. Responsible for troubleshooting incidents, generating performance reports, installing and configuring servers, and ensuring service stability. Works collaboratively with a focus on efficiency, continuous improvement, and customer service excellence.
- Associação ReabilitarTécnico de suporte em TIDIGITAL AND ITDecember 2023 - April 2024 (4 months)Teresina, State of Piauí, BrazilServed as an IT Support Technician at Dona Evangelina Rosa Maternity Hospital, ensuring efficient technical assistance and the continuity of critical medical operations. Demonstrated strong problem-solving skills, dedication, and agility to guarantee that technology effectively supported the institution’s commitment to excellence in patient care.
- EUNERD | Seu parceiro de TI OnDemandAnalista de TIDIGITAL AND ITMay 2024 - May 2025 (1 year)Teresina, State of Piauí, BrazilIT Analyst with extensive experience in technical support, providing on-demand services for EU Nerd. Specialized in diagnosing and resolving hardware, software, and network issues, system optimization, and end-user support. Proactive and adaptable, focused on results and reliability to ensure operational efficiency.
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Education
- Curso Superior de Tecnologia (CST), Análise e Desenvolvimento de SistemasEstácio2025Curso Superior de Tecnologia (CST), Análise e Desenvolvimento de Sistemas
- Curso Técnico Integrado, Tecnologia da InformaçãoCEEP PAULO FERRAZ2022Curso Técnico Integrado, Tecnologia da Informação