Freelancer profile translated to English.

Description

I have been in customer relations since obtaining my professional Baccalaureate in Sales in 2014. With several years of experience in retail sales (Chaussea, Burton, SFR), as well as in call centers since 2017 (Bouygues Telecom collections department, SFR cancellation department, Hubside cancellation department, SFR BtoB administration department). All these projects were as an advisor but also as a Team Leader.

I have therefore acquired the necessary experience through all these projects to be able to launch myself.

- Customer reception

- Conflict management

- Sales mastery

- Closing

- Objection handling

- Team management of 10 to 20 people

- Analysis of results and implementation of action plans

- Preparation of meetings with client principals

- Use of artificial intelligence tools

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