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Erwin FardelEF

Erwin Fardel

Customer Relations 🎧👂📞✉️ / Sales 💸💲

€130/day
Agen, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Erwin

I have been in customer relations since obtaining my professional Baccalaureate in Sales in 2014. With several years of experience in retail sales (Chaussea, Burton, SFR), as well as in call centers since 2017 (Bouygues Telecom collections department, SFR cancellation department, Hubside cancellation department, SFR BtoB administration department). All these projects were as an advisor but also as a Team Leader.
I have therefore acquired the necessary experience through all these projects to be able to launch myself.

- Customer reception
- Conflict management
- Sales mastery
- Closing
- Objection handling
- Team management of 10 to 20 people
- Analysis of results and implementation of action plans
- Preparation of meetings with client principals
- Use of artificial intelligence tools
  • French

    Native or bilingual

  • Portuguese

    Fluent

  • English

    Basic

  • Spanish

    Conversational

Remote only
Primarily works remotely

Experience

  • SFR
    Sales Advisor
    May 2022 - Today (4 years and 1 month)
    Agen, France
  • INTELCIA
    Team Leader
    June 2021 - February 2022 (8 months)
    Lisbon, Portugal
  • Armatis
    Credit Specialist
    April 2021 - June 2021 (2 months)
    Bordeaux, France

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Education

  • Professional Baccalaureate in Sales
    Lycée Antoine Lomet
    2014

Skill set (20)

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