Freelancer profile translated to English.

Description

Freelance customer service – 100% French support – Available 6 days a week

Autonomous and experienced customer relations professional, I offer my freelance services to manage your customer support in French only.

I handle email, chat, or phone exchanges with seriousness, empathy, and responsiveness.

I adapt to your tools (Zammad, Salesforces eDesk…) and your brand tone to offer your customers a smooth and professional experience.

Skills:

• Customer response (emails, chat, tickets)

• Order tracking, after-sales service, refunds

• FAQ writing / continuous support improvement

• Good command of customer support tools

• Language: French only

• Availability: 6 days a week, flexible hours

Available for one-off or long-term assignments, I work with rigor and a service-oriented mindset.

Contact me to discuss your needs!

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Transcom
Customer Service Representative FR
September 2024 - May 2025 (8 months)
Barcelone, Spain
Team spirit Customer relations Data analysis Process improvement Customer service
Verdun distribution
Salesperson Fixed-term contract
RETAIL (LARGE RETAILERS)
March 2024 - July 2024 (4 months)
Customer reception Customer support Sales (B2B, B2C) Shelf management (Facing, rotation)
Carrefour express
Management Apprenticeship
RETAIL (LARGE RETAILERS)
August 2022 - April 2023 (8 months)
Management Apprenticeship
Cash register management Shelf management (Facing, skeleton, rotation) Customer reception Goods reception Stock management

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Year of BTS MCO (Operational Commercial Management)
Groupe Alternance Metz
2024
année BTS MCO (Management Commercial Opérationnelle)
Professional Baccalaureate in Commerce
2022
Bac Pro Commerce

Other

Erwann Sarrazyn

Customer Service Representative FR

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