Freelancer profile translated to English.

Description

Your brand image doesn't take weekends off. Neither do I.

Did you know? 70% of customer reviews and social media comments are published on Saturdays and Sundays, when your teams are resting. An untreated negative review or a scam under an advertisement can severely damage your reputation even before Monday morning.

Based in France but exclusively available to support demanding companies (Switzerland, Belgium, France), I become your digital sentinel during the weekend.

What I do for you every Saturday and Sunday:

• Real-time moderation: Monitoring and removal of abusive comments, spam, or scams on your social networks (Facebook, Instagram, LinkedIn).

• Customer review management: Quick and professional responses to Google, Trustpilot, or TripAdvisor reviews to de-escalate tensions.

• Strategic reporting: Identification and reporting procedure for defamatory or non-compliant reviews to preserve your overall rating.

• Image monitoring: Immediate alerts in case of major reputation crisis.

Why choose me?

• Maximum responsiveness: Active presence where traditional agencies are closed.

• Flexibility: Remote work, simple billing as a micro-entrepreneur.

• Professionalism: Careful, diplomatic communication aligned with your company's values.

Don't leave your e-reputation unattended for 48 hours anymore. Contact me to secure your image starting this coming weekend!

Content moderation

E-reputation

Community Management

Customer Relations

Image monitoring

Writing responses

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent
German
Fluent
Italian
Fluent
Romansh
Fluent

Workplace preferences

Remote only

Primarily works remotely

Free-lance
E-reputation Management for E-commerce Site
May 2021 - Today (5 years and 1 month)
Weekends often represent peak activity and revenue for online stores. However, this is also when your customer service is least responsive, leaving the door open to negative reviews and toxic comments that kill your conversion rate.
Based in France (Lille) and specializing in supporting e-commerce players in French-speaking European markets (France, Switzerland, Belgium, Luxembourg), I ensure the protection of your brand image when you need it most.
My missions for your e-commerce site:
• Review platform management (Trustpilot, Google, Amazon): Strategic real-time response to customer reviews. My goal: to turn a negative experience into proof of your professionalism.
• Social Ads moderation (Facebook/Instagram/TikTok): Daily cleanup of comments under your active ads. I remove spam and non-constructive criticism that drive down your ROAS (Return on Ad Spend).
• European image protection: Monitoring feedback on delivery times or country-specific issues (Swiss customs, Belgian parcel relays, etc.) to provide you with alerts by Monday morning.
• Crisis de-escalation: Managing customer disputes over the weekend to prevent frustration from spreading on social media.
Why delegate your e-reputation on weekends?
1. Revenue Optimization: Responded-to reviews and clean comments reassure Sunday shoppers.
2. Peace of Mind: Your support team returns on Monday to a clean slate, with no "fires" to put out.
3. Market Expertise: Communication adapted to the norms of each French-speaking country.
Available every Saturday and Sunday for recurring or one-off missions. Let's work together to make your reputation a sales driver.
E-commerce Customer Reviews Social Media Customer Relationship Management Operational Excellence
Freelance
E-reputation Specialist - Available Weekends
SOCIAL NETWORKS
May 2021 - Today (5 years and 1 month)
Lille, France
I am your review sentinel during the weekend.
When a bad review is not addressed during the weekend, you end up missing out on a lot of money. My mission: to solve this problem so you don't miss out on this money and your company's reputation can remain intact.

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Politics and Economics of International Energy
Politics and Economics of International Energy

Erwan Evrard

E-reputation Specialist - Available Weekends

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