Freelancer profile translated to English.

Description

Throughout my numerous BtoC and BtoB experiences, I have developed operational, strategic, digital, innovation, and customer experience expertise, serving sales and value creation.

Passionate about improving the omnichannel customer experience and innovation to differentiate you, I can assist you with Project Management or Consulting, providing a 360-degree vision.

From digital projects managed using Agile methodology (new e-commerce site, new strategic page) to the launch of new products, services, tools, and activities within large groups (Auchan, Cofidis, Avis, Accor, Oui.Sncf) or SMEs (Foussier Quincaillerie, Conference Center), I adapt to your needs and ecosystem.

Languages

English
Fluent
Spanish
Basic
German
Basic
French
Native or bilingual

Workplace preferences

Can work on-site

Lille (up to 50km)

Monabanq
MOA Organization Consulting
BANKING AND INSURANCE
January 2025 - Today (1 year and 5 months)
Villeneuve-d'Ascq, France
Project scoping (KYC and Customer Data compliance, new e-payment solutions, minor offer, overdraft process audit, etc.)
- Gathering requirements, scoping projects, proposing solutions, writing requirement specifications
- Building Business Cases, KPIs, project monitoring and deployment, change actions
MOA Project Manager Project Governance Change Management KYC Data Analysis Digital Transformation E-payments
AUCHAN RETAIL INTERNATIONAL
Senior Business Project Manager
RETAIL (LARGE RETAILERS)
October 2022 - July 2024 (1 year and 9 months)
Deployment of the Comarch CRM Loyalty solution in France
Steering of workstreams, risks, planning, Steering Committee
Definition of customer and employee journeys, formalization and prioritization of evolutions
Deployment strategy and Change Management support
Monitoring of cross-functional functional and technical impacts on Salesforce and checkout bricks
Project Management Deployment Strategy Steering MOA/AMOA Customer Experience
Cofidis
PMO
BANKING AND INSURANCE
July 2021 - Today (4 years and 11 months)
Villeneuve-d'Ascq, France
Implementation and management of the Boulanger Infinity offer (Insurance & CSR) for Cofidis France
-> Co-Design of the offer, UX of the membership journey
-> Steering and facilitation of the project Task force, liaison with internal sponsors and external partners
-> Proposal and implementation of global project governance (4 partners), monitoring and steering of Steering Committees and Project Committees, coordination of streams, deliverables and planning
-> Contributor to commercial, marketing, legal, offer, technical, acceptance, training, finance topics
Steering PMO Steering Committee Governance Project Management Steering Committee Planning Management