Freelancer profile translated to English.

Description

I support SMEs in structuring, digitizing, and making their IT processes more efficient — practical and without unnecessary complexity.

With over 2 years of professional experience in IT at Schweizerische Mobiliar, I bring real corporate know-how: I have built dashboards in BMC Helix, supported incident and change management processes, tested REST APIs with Postman, and worked in agile teams with Jira and Confluence.

What I offer: Process analysis and documentation, introduction of tools like Jira and Confluence, dashboard creation, ITSM consulting, and requirements engineering for digitization projects.

I am currently studying BSc Digital Business & AI at the Bern University of Applied Sciences with a specialization in Project Management & Agility. I work in a structured, reliable, and direct manner — in German, English, and Albanian.

Languages

German
Native or bilingual
English
Fluent
French
Conversational
Albanian
Native or bilingual

Workplace preferences

Can work on-site

Bern (up to 50km)

die Mobiliar
IT Junior / DevOps Engineering
BANKING AND INSURANCE
August 2023 - October 2025 (2 years and 2 months)
Bern, Switzerland
Participation in the IT junior development program of Schweizerische Mobiliar (60%). Development and analysis of BMC Helix dashboards according to customer requirements. Execution of REST API calls with Postman and testing of BMC products during updates. Support of incident and change management processes. Creation and optimization of DWP forms in BMC Helix. Maintenance of BMC Remedy databases and documentation in Confluence. Working with Jira (Kanban boards, stories, tickets) according to agile methods. Participation in the Service Desk and daily business.
Atlassian Confluence BMC Helix Atlassian JIRA REST API SQL
Visana Services AG
Clerk In-/Ex-Cash & Payment Transactions
BANKING AND INSURANCE
January 2021 - June 2023 (2 years and 5 months)
Bern, Switzerland
Booking of daily incoming payments and tracing of outgoing payments in the Syrius system. Processing of payment slips, including entry and verification of documents. Providing information to internal and external customers and institutional partners. Debtor management and support in dunning. Participation in the OMS project: Working in the Syrius test environment, creating Jira tickets for optimizations, including test cases and documentation. Optimization suggestions for telephone planning using Excel evaluations.
Syrius Payment Transactions In-/Ex-Cash
Eidgenössische Steuerverwaltung ESTV
Clerk Master Data Management
PUBLIC SECTOR
October 2019 - August 2020 (10 months)
Bern, Switzerland
Management and updating of partner data in tax applications. Validation of VAT settlement forms. Creation, modification, and validation of addresses for all partners of withholding tax, stamp duty, and VAT in various systems. Processing of envelope returns and preparation and digital processing of Adacta mail. Participation in the AVOR team with independent and reliable working methods.