Freelancer profile translated to English.

Description

Do you need someone who doesn't just manage your Salesforce org, but truly understands it? I help companies automate processes, deliver clean code, and set up Salesforce so it works for you – not the other way around.

What I bring:

Apex Development & Lightning Web Components (LWC)
Salesforce Flows & Process Automation
Administration, Configuration & Authorization Concepts
AI-powered Automations (AI Automation)
Integrations (REST/SOAP APIs)

Typical Projects:

Custom developments with Apex and LWC
Data migration and system integrations
Optimization of existing orgs (performance, structure, governance)

I work in a structured way, communicate clearly, and deliver results – not just hours. Let's talk if you're looking for a reliable Salesforce partner.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
Bosnian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

BESTSECRET GmbH
System Engineer
May 2024 - Today (2 years and 2 months)
• Development and customization of Salesforce solutions with Apex, Lightning Web Components (LWC)
• Configuration and customization of Salesforce (objects, workflows, flows, validation rules)
• Architecture and optimization of existing systems
• Analysis of requirements and creation of technical concepts
Salesforce Flows Apex Lightning Web Components (LWC) Salesforce Salesforce Administrator
BESTSECERT GmbH
Team Lead Customer Service Operation
March 2019 - May 2024 (5 years and 2 months)
• Technical and disciplinary leadership of a customer service team
• Management and optimization of operational service processes
• Ensuring service quality and adherence to KPIs
• Salesforce Administrator and Salesforce Report Manager
BESTSECERT GmbH
Clerk Customer Service Payments
May 2016 - March 2019 (2 years and 10 months)
• Telephone and written customer service for customer inquiries in payment transactions
• Execution of fraud & risk checks for fraud prevention
• Collaboration with internal specialist departments