About Erika
Spanish
Native or bilingual
English
Conversational
Experience
- K-LAGAN | Cliente: Comercia Global PaymentsIT Project Manager & Product OwnerBANKING AND INSURANCEJanuary 2025 - Today (1 year and 5 months)Spain
- Lead the definition and validation of functional and technical solutions for the Backend and Customer verticals, linked to the Financial ERP (Microsoft Dynamics 365) and the corporate CRM (Salesforce).
- Plan and lead end-to-end projects, defining scope, objectives, deliverables, and budgets, applying Agile and Waterfall methodologies according to complexity and context.
- Coordinate multidisciplinary teams and stakeholders, acting as a liaison between business and technology, and ensuring fluid communication between internal areas and external providers.
- Manage demand and prioritization, evaluating impact, optimizing resource allocation, and driving continuous improvement.
- Develop functional and technical documentation in Confluence, promoting cross-functional collaboration and process standardization.
- Banco de Crédito e Inversiones (Bci)Senior Product Owner & Project ManagerBANKING AND INSURANCEJanuary 2023 - January 2025 (2 years)ChileProject:Implementation of a new credit card processor, improving operational efficiency and optimizing transaction processing times at the Bank.
- Redefine the customer experience in the credit card domain, streamlining operational processes to increase user satisfaction and efficiency.
- Collaborate with cross-functional teams (IT, Operations, and Customer Service), optimizing strategies for the migration project execution, achieving savings of $17.8 million USD and a 27% reduction in fees.
- Define and prioritize the payment methods product roadmap (Credit Cards), ensuring alignment with business needs and stakeholders, continuously adjusting to maximize efficiency.
- Risk and Incident Management: Identify potential risks and work proactively to mitigate them.
- Perform unit and regression tests of the test plan.
- Implement rigorous validation and testing processes, ensuring the product met success criteria and adapted to changes in the competitive landscape.
- Fallabella.comProduct ManagerE-COMMERCEJanuary 2021 - January 2023 (2 years)ChileProjects:Development of a loyalty program and points system as a payment method in several LATAM markets, increasing customer retention. Migration from Netsuite to SAP.
- Define and prioritize the product backlog for several markets, managing business needs in Chile, Peru, Mexico, and Colombia, ensuring that product functionalities are delivered effectively.
- Functional definition of epic initiatives and user stories, and manage their development and delivery, supporting the development team and working closely with the team's Software Manager.
- Lead agile teams, coordinating Scrum ceremonies and collaborating closely with developers to ensure value delivery in each sprint, which contributed to a 72% increase in loyalty point redemptions and a 32% increase in company revenue.
- Conduct market research and trend analysis to identify new growth opportunities and continuously improve the product.
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Education
- MBA, Master in Business AdministrationUniversidad Católica San Antonio de2023MBA, Master in Business Administration
- Diploma in Management ControlUniversidad de Chile2018Diplomatura en Control de Gestión