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Erika Ordaz RomeroEO

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Freelancer profile translated to English.
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About Erika

Passionate about digital transformation and strategic product management, I have built my career leading projects in sectors such as banking, e-commerce, and energy. My approach combines business vision with agile methodologies, ensuring that each initiative not only optimizes processes but also generates a real impact on the user experience. With an MBA and certifications in Scrum Master, Product Owner, and Design Thinking, I have worked with multidisciplinary teams to develop innovative solutions that drive business growth.

Over the years, I have managed the implementation of ERP and CRM such as SAP FI, Salesforce, and Microsoft Dynamics, leading automation and digitalization processes with BI tools, and data analysis tools like Power BI, SQL, and Amplitude. But beyond technology, I believe that true success lies in people. My ability to connect teams, translate business needs into practical solutions, and generate alignment among stakeholders has been key in every project I have developed.

I am motivated to continue learning and contribute my experience in dynamic environments where innovation and continuous improvement are part of the company's DNA. I believe in the power of a well-executed strategy and in the importance of active listening to manage Projects and create products that truly make a difference.
  • Spanish

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • K-LAGAN | Cliente: Comercia Global Payments
    IT Project Manager & Product Owner
    BANKING AND INSURANCE
    January 2025 - Today (1 year and 5 months)
    Spain
    • Lead the definition and validation of functional and technical solutions for the Backend and Customer verticals, linked to the Financial ERP (Microsoft Dynamics 365) and the corporate CRM (Salesforce).
    • Plan and lead end-to-end projects, defining scope, objectives, deliverables, and budgets, applying Agile and Waterfall methodologies according to complexity and context.
    • Coordinate multidisciplinary teams and stakeholders, acting as a liaison between business and technology, and ensuring fluid communication between internal areas and external providers.
    • Manage demand and prioritization, evaluating impact, optimizing resource allocation, and driving continuous improvement.
    • Develop functional and technical documentation in Confluence, promoting cross-functional collaboration and process standardization.
    Leadership of multidisciplinary teams Agile Project Management Project Budgeting Payment Methods
  • Banco de Crédito e Inversiones (Bci)
    Senior Product Owner & Project Manager
    BANKING AND INSURANCE
    January 2023 - January 2025 (2 years)
    Chile
    Project:Implementation of a new credit card processor, improving operational efficiency and optimizing transaction processing times at the Bank.

    • Redefine the customer experience in the credit card domain, streamlining operational processes to increase user satisfaction and efficiency.
    • Collaborate with cross-functional teams (IT, Operations, and Customer Service), optimizing strategies for the migration project execution, achieving savings of $17.8 million USD and a 27% reduction in fees.
    • Define and prioritize the payment methods product roadmap (Credit Cards), ensuring alignment with business needs and stakeholders, continuously adjusting to maximize efficiency.
    • Risk and Incident Management: Identify potential risks and work proactively to mitigate them.
    • Perform unit and regression tests of the test plan.
    • Implement rigorous validation and testing processes, ensuring the product met success criteria and adapted to changes in the competitive landscape.
    IT Strategy Agility Digital Transformation Banking Payment Methods
  • Fallabella.com
    Product Manager
    E-COMMERCE
    January 2021 - January 2023 (2 years)
    Chile
    Projects:Development of a loyalty program and points system as a payment method in several LATAM markets, increasing customer retention. Migration from Netsuite to SAP.

    • Define and prioritize the product backlog for several markets, managing business needs in Chile, Peru, Mexico, and Colombia, ensuring that product functionalities are delivered effectively.
    • Functional definition of epic initiatives and user stories, and manage their development and delivery, supporting the development team and working closely with the team's Software Manager.
    • Lead agile teams, coordinating Scrum ceremonies and collaborating closely with developers to ensure value delivery in each sprint, which contributed to a 72% increase in loyalty point redemptions and a 32% increase in company revenue.
    • Conduct market research and trend analysis to identify new growth opportunities and continuously improve the product.
    Agile Project Management E-commerce Migrations SAP Finance

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Education

  • MBA, Master in Business Administration
    Universidad Católica San Antonio de
    2023
    MBA, Master in Business Administration
  • Diploma in Management Control
    Universidad de Chile
    2018
    Diplomatura en Control de Gestión

Skill set

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