Freelancer profile translated to English.
Back to original languageAbout Eric
I help leaders transform their operations to create measurable value.
Independent consultant with 15+ years of experience, including 5 years in consulting, I intervene on three levers:
→ Diagnosis & Strategy: Comprehensive strategic audit (PESTEL, Porter, SWOT), portfolio segmentation, business model, and action plans. Recently: strategic audit for an SME with 83 employees / €18M turnover — from analysis to roadmap.
→ Operational Transformation: Support process restructuring, tool deployment (Freshservice, Freshdesk), workflow automation. Results at Bonduelle: +20% first contact resolution rate, -30% manual tasks.
→ Change Management: Team support, ITIL/Agile best practices training, transition piloting. Pragmatic approach adapted to the real context of SMEs and Mid-Caps.
Selective Background:
• Bonduelle Group (global vegetable leader) — Group IT Transformation
• Bartle (B Corp consulting firm) — ITSM structuring mission
• C-MonEtiquette (French label leader) — CX Transformation & Automation
• Clayrton's (French packaging leader) — Comprehensive strategic audit
Education:
Executive Program Business Strategy (CPA France, 540h) — finalizing
Certifications: ITIL 4, PRINCE2, PSM, PSPO, Freshservice Advanced
In progress: DORA (financial sector operational resilience), Corporate Finance
Terms:
Based in Lille · Mobility France/Europe · Professional FR/EN
Independent consultant (EURL) · Immediate availability
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Lille (up to 50km), Lyon (up to 10km), Bordeaux (up to 10km)
Experience
- Clayrton'sStrategy Consultant — Audit and TransformationRAW MATERIALS INDUSTRYMay 2025 - January 2026 (8 months)Roubaix, France▸ Comprehensive strategic audit of the group (83 employees, €18M turnover, European market): context analysis, resource assessment, business model diagnosis▸ Reframing of strategic vision, mission, and purpose; drafting of the target business model and action plan.
- BonduelleIT Strategy & Transformation ConsultantAGRICULTUREMarch 2025 - Today (1 year and 3 months)Villeneuve-d'Ascq, France
- Piloting the digital transformation of IT services for an international group (9,000 employees, €2B turnover, 39 sites, 100 countries): improving first contact resolution rate by 20% in 9 months
- Designing and deploying automation strategies reducing manual tasks by 30% (SLA maintained at 98%)
- Conducting the group's strategic analysis to challenge the Digital & Technology plan, under the direction of the CDTO
- Drafting the change management plan for the CTO: buy-in strategy and team support.
- C-MonEtiquetteCustomer Experience & Automation ConsultantE-COMMERCEJune 2022 - December 2024 (2 years and 6 months)Bordeaux, France▸ Digital transformation of customer support: journey audits, CX process restructuring, response time optimization▸ Deployment of Freshdesk and workflow automation to improve customer experience▸ Implementation of an AI chatbot for self-service and reduction of first-level support load▸ Design of dashboards for customer satisfaction monitoring and KPI tracking.
Reviews
P
Prepavenir
PREPAVENIR Formation
Reviewed on 11/12/2021
Sabrina
GUERARD PARTNERS
Reviewed on 4/14/2021
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Education
- Corporate Finance — Private Equity, Transaction Advisory, Leverage FinanceInvest Prep2026Modélisation financière, due diligence, structuration LBO, valorisation d’entreprise
- Digital Operational Resilience Act (DORA)Skills4All - Spécialiste du digital learning certifiant2025Résilience opérationnelle numérique, gestion des risques TIC, conformité secteur financier
Certifications
- ITIL 4 FoundationAxelos2021
- PRINCE2®Axelos2021