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Eric RazafyER

Eric Razafy

Customer Support / GRC E-commerce

€125/day
Tananarive, MG
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Eric

Customer service specialist with a strong ability to adapt and analyze.

With several years of experience in various fields (insurance, e-commerce, education, telecommunications), I leverage my skills in customer relations, team management, and technical support to provide professional, responsive, and solution-oriented service.

What I offer:
Active listening and clear communication
Effective management of customer requests (emails, calls, chat)
A human and respectful approach, even in complex situations
A keen sense of organization and problem-solving

What I'm looking for:
Opportunities in customer support, virtual assistance, or project management where I can bring my rigor, versatility, and motivation to satisfy clients.
  • English

    Basic

  • French

    Fluent

  • Malagasy

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • VATRIUM
    Sales Setter
    REAL ESTATE
    January 2026 - March 2026 (2 months)
    Sales Setter - New Real Estate
    Prospect qualification and scheduling qualified appointments for new real estate advisors.
  • TutoratPro
    Billing Officer
    EDUCATION AND E-LEARNING
    January 2023 - January 2024 (1 year)
    Québec City, QC, Canada
    Billing Officer at TutoratPro
    Complete management of the billing process for tutoring services, including preparation, issuance, and follow-up of customer invoices.
    Payment control, management of overdue payment reminders, updating financial databases, and collaboration with administrative teams to ensure compliance and accuracy of accounting operations.
    Ensures deadlines are met and customers are satisfied through rigorous and transparent file management.
    Client Accounting QuickBooks Client Prospecting Financial Analysis Debt Collection
  • Destockmeubles.com
    Customer Support Team Manager
    January 2021 - January 2023 (2 years)
    Furniture Sales (E-commerce)
    Customer Support Team Manager at Destockmeubles.com:
    Responsible for coordinating and managing a team dedicated to customer support, ensuring service quality for online furniture sales.
    Supervising daily operations, managing schedules, training staff, resolving complex issues, and monitoring performance indicators (KPIs) to improve customer satisfaction and optimize internal processes.

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Education

  • 3rd Year Bachelor's Degree
    ISCAM - Higher Institute of Communication, Business and Management
    2017
    Licence 3
  • 2nd Year Bachelor's Degree
    ISCAM - Higher Institute of Communication, Business and Management
    2016
    Licence 2

Skill set

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