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Description

20 years of Dynamics CRM consulting

8 years of managing CRM, ERP, and Support activities,

I have acquired a concrete vision of the challenges and realities on the ground.

Today, I put this experience at the service of my clients

to support them with pragmatism and rigor.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Strasbourg (up to 50km), Paris (up to 50km), Nancy (up to 50km), Mulhouse (up to 50km), Lyon (up to 50km)

PRAGORA
🎯Program Manager / PMO - 👨🏼‍💼 Project Manager – 🏋️‍♂️Activity Management
February 2026 - Today (6 months)
I support IT departments and IT service companies in structuring and managing their projects, with pragmatism and a value and performance-oriented approach.

As an independent consultant, I am committed to providing pragmatic and tailored solutions to ensure the success and security of your projects, while fostering the skills development of all in a spirit of collaboration.

With extensive experience in the Microsoft Dynamics environment, I am now open to all platforms in complete independence.

My areas of intervention cover:

Around projects:
🔹CRM / ERP / Low-code / Cross-functional project management
🔹CRM Consulting
🔹Taking over and securing troubled projects
🔹Human backup
🔹IT & business alignment
🔹Change management and user experience improvement
🔹Contractual management

For IT Departments:
🔹Transition management
🔹Support and backup for sensitive positions
🔹Strategic and critical project management
🔹Consulting and management
🔹Digital transformation and IT system modernization
🔹Cost optimization
🔹Contractual management and service provider management

My approach is based on personalized support and defending your interests.
Project management Microsoft Dynamics CRM Microsoft Business Central ERP CRM
Talent Business Solutions
CRM Business Unit Manager and Project Manager
DIGITAL AND IT
September 2024 - January 2026 (1 year and 4 months)
Strasbourg, France
🎯 Managing a CRM team
👨🏼‍💼 Project management
👨🏼‍💼 CRM Consulting
🌍 3 sites (Strasbourg / Paris / Nantes)
🏀 10 people
🕓 1800 days of annual production
Dynamics 365 Project management IT project management Microsoft Dynamics CRM Team management
Talent Business Solutions
Head of Support Structuring and Management
DIGITAL AND IT
January 2024 - June 2025 (1 year and 5 months)
Eckbolsheim, France
Responsible for restructuring the support function:
🧑🏼‍💻 Internal recruitment
🔃 Team organization of 10 people
🔃 Process definition
🪛 Tool implementation and adaptation
🖋️ Offer redesign and client contracting
📜 400 contracts
🚨 4600 tickets per year

With a stable team, standardized contracts, increased customer satisfaction, and improved profitability, the implementation of this activity is a resounding success.
IT support Business structuring Microsoft Dynamics Team management Microsoft Business Central