Eric Landry Kotto Dipanda

At Orange, our team leverages AI to shape marketing strategies that enhance customer engagement, supported by my education at Polytech Dijon in Artificial Intelligence. By developing and deploying machine learning models, we have propelled our digital super-app to over 3.5 million customers within less than a year of its launch. My role blends AI innovation with practical business intelligence, reflecting a commitment to continuous technological advancement.

My experience includes transforming energy consumption data into actionable insights at Eneo, where our efforts led to a dramatic reduction in customer complaints through deep learning algorithms based on Optical Character Recognition (OCR). With expertise in Power BI and Pandas, I have distilled complex data into Key Performance Indicators (KPIs) that drive satisfaction and operational excellence. Collaborating with diverse teams, we have set new standards for efficiency and accuracy within our organization.