Freelancer profile translated to English.
Back to original languageAbout Erick
Experienced IT Support Technician, specializing in on-site support and user assistance in demanding environments. With solid expertise in critical incident management, I can quickly diagnose technical issues, propose effective solutions, and ensure service continuity while maintaining optimal, user-satisfaction-oriented support quality.
French
Native or bilingual
English
Fluent
Japanese
Basic
Can work on-site
Paris (up to 50km)
Experience
- BNP PARIBASIT Coach / IT Counter Support Technician / (VIP)BANKING AND INSURANCEMay 2025 - December 2025 (7 months)Paris, FranceUser support and backlog management (ServiceNow)iPhone preparation and renewalWindows, MacOs, iOS hardware/software maintenanceCritical incident management at the IT CounterLaptop, iPhone, MacBook testing and validationPreventive IT support at the IT CounterUser assistance and guidance: training and familiarization with the work environmentAssignment of IT equipment: operational tests, synchronization, features...Escalation of INC tickets to N+3 level to the incident resolution teamVIP Support: Director, VIP assistant
- ING BankIT Support Technician / (VIP)BANKING AND INSURANCEOctober 2024 - March 2025 (5 months)Paris, FranceUser assistance via Hotline (Remote Help, Teams)User assistance and guidance: Training and familiarization with the work environmentWindows and MacOs software maintenance (O365, iOS)Backlog processingLaptop imaging and assignment of IT equipment: operational tests, synchronization, features...Preparation and setup of meeting rooms: Incoming and outgoing call testing, screen and access verification, accessory verification...Escalation of INC tickets to N+2/N+3 level to the incident resolution teamPrinter maintenance: ink replenishment, paper jams, third-party calls for operating system maintenanceManagement of generic email inboxesVIP Support: Director, VIP assistant
- AXA FRANCEOn-Site Support Technician / (VIP)BANKING AND INSURANCEFebruary 2024 - October 2024 (8 months)Paris, FranceUser assistance and guidance: training and familiarization with the work environmentAssignment of IT equipment on SILVAManagement of critical user incidentsLaptop imaging and assignment of IT equipment: operational tests, synchronization, features...Microsoft Azure (Intune): adding and removing rights, deleting iPhonesWindows/iOS hardware and software maintenanceEscalation of INC tickets to N+2/N+3 level to the dedicated incident resolution teamXerox printer maintenance: ink replenishment, paper jams...VIP Support: Director, VIP assistant
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Education
- IT Support TechnicianAston École2022Technicien Support De Proximité
- Technological BaccalaureateLycée Polyvalent Elfort2016Baccalauréat Technologique